Sorry we couldn't be helpful. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. I just want the Tickets I spent over 2 thousand of my hard earned money on. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. I did not receive a transfer email. Home. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". I feel that you overcharged me. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Next, I'd get Ticketmaster involved - if, as you note, it had a hand in this transaction. Do tickets ever include additional perks such as VIP amenities? Why cant I order a specific number of tickets? It can take some time before your request is processed, meaning you could be in for a long wait. I could not attend. No. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Especially since Vivid. Read full review of Vivid Seats and 1 comment. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue Help us improve this article with your feedback. I expect to pay the normal service fees, but not what you charged me for the tickets. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. My credit card was charged $328.30 that day. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. If SeatGeek is listed as the seller on the tickets page, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. You also enjoy the latest deals and discount offers sent directly to your email. Well the day before the game which was 4 hrs from my home they quit responding to me all together. 4. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. No problem! I paid for the first 15 rows. Log into your Vivid Seats account and click the Order History. 3 Select the Profile option on the left sidebar. Desired outcome: is an independent online ticket marketplace based in Chicago, Illinois. How do I change/edit my account email address and/or Paypal information? . To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. How do I maintain my listing via the Mobile App? Using the Website. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Free Delivery! 2021 Vivid Seats Ltd. All rights reserved. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. The request was put in minutes before. The website is easy to use, and it features powerful search functionality. Doing so is very easy, and you can place this request in just a few clicks! Share your photos and videos with others to prove the truth of your words. What listing details can I edit after its up on the site? 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? 3. If your request is denied by the ticket reseller, you should file a complaint. No. Sorry we couldn't be helpful. How do I remove my listing? This comment was posted by a verified customer. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. I ordered premium tickets for the orchestra section. The listing I want to order includes more tickets than I need. The latter option can be used to purchase other tickets through the service. We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. Paid $160 for a single ticket for a show that was rescheduled (twice). I received an order summary email after placing my order. I received an email a few days before the game to "Confirm my email". The company has previously. Here's the order I would have tried. To stay up-to-date on the events status, monitor the venues website from time to time. There was some type of electronic glitch. I have put in calls, live chats and emailed customer support. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. My tickets are being shipped. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. Sorry we couldn't be helpful. Your IP: Your tickets will be re-sent to your email address on file. How do I get my compensation? On December 13, 2022, I received the tickets from Vivid. 100000 +. How do I create a ticket listing in the mobile app? So I have no tickets and am out $600. Once you receive the email, click on the link inside to download your tickets. No. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. Did you find it helpful? The total price was $1405.95. Do Vivid Seats Offer Refunds for Postponed Events? I just want the Tickets I spent over 2 thousand of my hard earned money on. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Vivid Seats has not responded to my email. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. I am very disappointed in not being able to attend the show. A refund or seats in RTC4. Full refund and apology for lack of ticket delivery. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Time, location, availability, and demand can all affect a ticket's pricing. Sorry we couldn't be helpful. Yes I just want the tickets I spent my hard earned money on. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. directional bond example vivid seats tickets sent to wrong email. You can also print e-tickets straight from your AXS account. Can I bring a camera, food, drinks, or lawn chairs to my event? 2. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Request to speak to a Vivid Seats agent. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . what are soundcheck tickets. Log in or create a new account. 3 for $533.58. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. Desired outcome: This review was chosen algorithmically as the most valued customer feedback. The person the ticket was for has since died. Don't EVER use vivid seats for any purchases. I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. Help us improve this article with your feedback. 1. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. Ultimately, hung up on me. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. 2021 Vivid Seats Ltd. All rights reserved. Log into your Vivid Seats account and click the "Order History". Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. I do not expect Keillor to come back to Denver at his age. At this venue, Section B is behind the Pit. Yes Ong please do not use this businessshadey as a summer afternoon under a big oak tree. 2021 Vivid Seats Ltd. All rights reserved. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. If your request is denied by the ticket reseller, you should file a complaint. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. I had listened to his show on the radio (and bought many of his books) for many years. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. The market price provided by Vivid was over $500 per ticket. I want to sell my tickets. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Then the day of the event I got an email cancelling my ticket. None of the options worked for us NEVER will I use this company again. our office. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. Did you find it helpful? Doing so is very easy, and you can place this request in just a few clicks! 27 febrero, 2023 . How do I determine the seat numbers for a ticket listing? No. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Vivid Seats review: Fees and refunds. I still havent received my tickets. If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. Vivid Seats Review Summary. Click on "Get Tickets". Find the order you need tickets resent for, and click on "Tickets Ready". Please Refund at least $1000. What kind of scam is this? Browse or search articles to find answers to your questions. The tickets were in TTC3 seats 30 and 31 in corner. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. Yes I would like to warm people to avoid buying tickets through Vivid Seats. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Clicking the link inside this email. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. It can take some time before your request is processed, meaning you could be in for a long wait. What happened? This will surely increase the credibility of your complaint. I have read many many complaints about the 'fake' guarantees. FIX: I was on the phone with AXS for hours trying to access tickets. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Share your photos and videos with others to prove the truth of your words. ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. These people are thieves and liars. Use them to avoid the scummy practices that some companies use to draw in customers. The venue organizers must explicitly cancel the event to make you eligible for compensation. This is absurd! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Posted on March 30, 2022 by March 30, 2022 by Yes! Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. En Espaol Is it possible to split an order between multiple forms of payment? 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Outcome: this review was chosen algorithmically as the barcode comes out clear visible!