Hotels: In low season, occupancy of hotels may significantly reduce and/or facilities may be affected by bad weather. Thats a promise. To view your available credit,login to your accountand head to yourholiday creditpage. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. An easyJet flight made a 360-degree turn to allow its passengers to watch an 'amazing display' of the northern lights as it flew over the northern tip of the UK. So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday! While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. UK departures only. Sometimes restrictions apply to some rooms. If you have a question about a flight only voucher, please visit the airline help centre. Some countries (such as Portugal) require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before allowing the children to leave the country. Where easyJet holidays online credit applies, that will be subject to ourCredit Terms & Conditions. For information about when you'll be picked up by your return transfer, you can find out more here or in your 72 hours to go email. If you have any specific dietary requirements, it is your responsibility to ensure the hotel, restaurant or bar is aware of these on your arrival. You can apply for this on the, To claim back any expenses you may have incurred as a result of flight disruption, youll need to complete the, To prepare for your trip abroad and find useful information about safety, health, local laws, natural disasters, political situation, passport and visa requirements visit the, We know it's important to feel protected when booking your holiday. Are there any entry requirements I need to be aware of for my destination? I booked my holidaybefore 1st November 2022. Welcome chatbot. Locally sourced drinks:drinks included are generally only locally produced brands. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. That's why all easyJet holidays are financially protected by the ATOL scheme by way of our ATOL, license number 11694 issued by the Civil Aviation Authority. You can find details on finding your transfer when you arrive here, and when you'll be picked up by your return transfer here. Offer may be changed or withdrawn without notice. Prices are subject to change. While staying logged in, once youve found the trip youd like to book and have reached the payment page, youll be able to use your credit as payment towards your holiday. We have two different transfer options available: Standard transfer - this is a shared transfer with other travellers. This deposit amount is decided by the hotels directly rather than by us. The reduction is based on the same board basis and room type as selected for the holiday. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Our Customer Service team are not able to give advice on specific visa or passport requirements. They dont mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting. Once you get to the Extras page of our online booking journey, you can select the requests that youd like to add to your trip - please note that your hotel cant guarantee that your request will be provided. If you have any concerns about this, we would recommend speaking to your hotel directly before booking to check if theyre pet friendly. If youd also like to bring a large cabin bag on board (max. You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. Please ensure that your server understands what you are asking for. Remember to take a copy of your policy with you, especially the emergency assistance contact number. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. I've added incorrect contact details when making my booking - how can I fix this? 3. Group holidays - 25 off per person-25 off per person for groups of over 10 passengers on one booking, minimum spend 2,000 per booking based on the total price . Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. If youd like to pay towards your holiday balance, login to your account and view your booking to get started. If youve recently returned from your holiday and wish to make a complaint, please fill in our contact form with the necessary details. Refresh the They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. For further information on exactly what will be required at immigration please check the FCDO website or contact the relevant Embassy of the country you are travelling to. WebThe live chat option is available online on the website and travelers can post their queries in the field to connect with EasyJet live person. Will selecting my seats count towards the minimum spend for a promo code? If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight. Beach holidays from 279pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. Everyone can also bring on board one small cabin bag (max 45 x 36 x 20 cm including wheels and handles) per person for free, which must fit under the seat in front of you. As part of our industry leading easyJet holidays Protection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking - provided it's the first time you've cancelled. We've have found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information. Booking Conditionsapply. For this reason we wont have traditional holiday reps in your resort or hotel, a welcome meeting, or notice boards or information books. Well aim to respond to your complaint within 28 days. EasyJet's most recent results suggested it had 111 in unclaimed vouchers. The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please dont feed birds or cats or other wildlife. Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. But as part of our Protection Promise, weve made it possible for you to pay for your holiday in instalments with no fees, and in a timeframe that best suits you. For compensation related to an issue with your issue with your easyJet holiday, please see the question above regarding 'How do I make a complaint?'. WebAn Easy Way to an easyJet Refund. Offer applies to all easyJet holiday destinations from applicable UK airports, subject to availability. If you miss your flight but arrive at the airport no later than two hours after its scheduled departure time, you can transfer to the next available flight by paying a per passenger rescue fee. WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. I booked on or later than 1st November 2022. We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. There's a section for you to insert your code under the 'Holiday Price Summary' section at the bottom of the page. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. To continue the conversation, choose the User input block from the main menu, and drop it after the Bot response block. If you have an existing easyJet holiday, you canlogin to your accountand view your booking. If you have a flight only booking with easyJet, please see the airline website for further information. If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. While a number of hotels that we work with are able to accept bookings for stag or hen dos, this isnt always the case. Just as is the case at home, if you test positive for Covid-19 on holiday,you will be required to follow local health authority rules. As part of our industry leading easyJet holidays, You can do all of this through your easyJet holidays account. All holidays are subject to availability. If we can provide your holiday in accordance with ourbooking conditionsand you choose not to travel, cancellation charges, as set out in our booking conditions, will apply. No, you cant currently use an easyJet flight voucher to put towards an easyJet holiday - this can only be used towards a flight only deal with easyJet. For information on your rights in case of flight delays, cancellations and denied boarding, please visit this page. Their online chat is also You can find it on the Help page, our Latest Travel Information page or Contact Us page. Will I see any reps while Im on holiday? Ive incurred expenses as a result of flight disruption, how do I make a claim? I booked my holidayon or later than 1st November 2022. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you will be required to pay any medical bills should you be injured. Visiting the dedicated website If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. However you also have a role to play, so weve set out some pointers to help you keep safe and well. If you want to get the best value from your holiday budget, an all-inclusive holiday is the perfect choice. When and how can I purchase a large cabin bag? How do I use my easyJet holidays voucher or add a promo code? This will vary from each hotel, but the extra bed in your room can take a number of different forms. If your flight has been delayed or cancelled or you were denied boarding, you might be entitled to compensation if the cause was easyJets responsibility. Please take the time to review all the resources weve made available. Full board plus - this includes three meals a day, your breakfast, lunch and dinner, and typically a glass of wine, beer or soft drink with your meals. Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. Calls from mobile or other networks may vary). While we cant guarantee that our providers will have an available vehicle suitable for your needs, where possible we will work with our partners in destination to book an appropriate transfer for you. Subject to change without notice. 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