The littlest logical disagreement or opposing logical opinion can set them off like I'm there to serve them and take care of them. The vet saying she thought Abby had had a stroke or something. They prey upon the fact that your furbaby is not well for their profit. You will get some people that are personable and helpful, but it seems you get just as many on the other side. This time they deemed my dog wasnt an emergency. He went in emergency surgery for a urethra blockage from stones. Mobile Terms & Conditions. We were there for 3 hours for them to tell me that she had pancreatitis. I will never go here again and I wish I never had. . They prey upon the fact that your furbaby is not well for their profit. They have customer relations but they don't do anything. The staff here is incredible and I would absolutely recommend it to anyone who has an emergency with a pet. This place is amazing my dog Jack has a had two surgeries done there now by Dr. Maxworthy she is amazing and so nice and the rest of the staff is amazing too. Dont take your pets to this place. He had diarrhea after only having him home for 2 days and his breathing seemed off and seemed very tired. We offer radioiodine I-131 treatment for cats with hyperthyroidism and have the ability to provide hemodialysis to patients with specific types of kidney disease. All of the care specialists were concerned and helpful. Received 2 prescriptions. A lot of times for the sake of your animal, it is a good idea to have these tests done for their well being (ultrasound, cat scan, MRI), but it would be nice if Blue Pearl would hire less combative, always in the right, difficult to deal with people, when others that have animals that are sick and suffering, or possibly dying, don't have to deal with their very high maintenance personalities. It was a mistake. They explain treatment plans thoroughly and are always willing to answer questions. If there was a zero star this ER would get it. Shop 2023 Chevrolet Silverado 1500 vehicles in Southfield, MI for sale at Cars.com. He is a fantastic surgeon and cares deeply. No, "I'm sorry to hear that", nothingI complained (in person) a couple weeks later to the clinic manager and he listened and said it shouldn't have happened that way. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Their staff is impatient and disrespectful. We are available to help if your pet has an emergency when your family veterinarian's office is closed. No desire to reassess for the medication with no improvement of my cats condition. It is extremely difficult if not impossible at times when your pet is suffering and then you have to deal with someone that is an idiot but believes they are special. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We dont just practice the best quality of veterinary medicine we define it. Shadow is still hanging on, and I am so thankful for the care, compassion, and peace.of mind that I received from the Blue Pearl staff. Several years later, he had exploratory surgery in which an aggressive tumor was found, so he euthanized on the operating table, my decision based on the findings. Very rude, arrogant and unprofessional attitude is apparent. HAD I'D KNOWN. It's true what our people posted - they do try to guilt trip you if you don't agree to tests being done at the very high "after hours" fee - tests that could wait a couple days to be done during regular business hours at their regular rates. They may be pricey but the service was exceptional. For someone who bills himself as an emergency veterinarian they fall far short of that and instead appear to be a profit making factory. Their quick response, diagnosis, and honesty will never be forgotten. They told me (shamed me actually) into saying that the dog would only live another 3 months without treatment. They treat them like a DOLLAR SIGN--nothing more! I truthfully dont care about your vets qualifications in this regard. Would also love a location downriver! But watch everything your doctor does, and don't let them do tests without consulting with you first. The doctor on call called me while I waited in car ( thanks to covid protocol) and said he doesnt see a blood clot but will have cardiology take a look in the morning. My first visit cost $292. Research, compare, and save listings, or contact sellers directly from 1,663 2023 Silverado 1500 models in . They treated us with such compassion. More pets will die in this hospital. We have more than 30 veterinary specialists (doctors who have additional experience and certifications in their fields) and top-notch veterinary nurses. The doctor and tech were very caring and knowledgeable. We were there for 3 hours for them to tell me that she had pancreatitis. I'd give ZERO stars if I could. He let me know that the critical care doctor would take over and call me in a few hours. There was never a card or an "I'm sorry for your loss" on behalf of that clinic or it's sorry excuse for a clinic manager. So I got the second opinion I wanted and the cost was zero ! He is home resting now. Im honestly surprised theyre even still open- they shouldnt be. I waited two days for a call back TWO DAYS. This place is not always pet oriented or customer oriented. At this point, its not about the money. Yes, owning a dog can be expensive if you have an injury or illness. I have an 11 week puppy and she puked several times in the evening OVER-CHARGE and they look at the WORST CASE SCENARIO to MAKE MORE MONEY! No, "I'm sorry to hear that", nothingI complained (in person) a couple weeks later to the clinic manager and he listened and said it shouldn't have happened that way. Our dog 'coughing' but they never tested for worms of which on serious level can cause your pet to cough. They tried to help her relieve herself but were unsuccessful, and the X-ray didnt give them much information. Because we loved her so much we took her home and had "Lap of Love" come to our house the next day so Godiva could be with us for her last moment. I truthfully dont care about your vets qualifications in this regard. Phone: (248) 354-6640. She lived 3 more healthy years!! They took my friend for almost $11,000 & her cat is dead. It breaks down if you got the money or not to take care of it. Blue Pearl Pet Hospital is amazing. Immature in a lot of ways, and incapable of being compassionate and understanding of someone's pet that is sick. They actually "RECOMMENDED" this as a course of treatment!!!! Ended up with my cat died so soon I dont recommend this place at all. They even talked that the only cure was amputation. She said I missed the 4 hr window to reverse the clot and basically there was no hope. 2023 Trustpilot, Inc. All rights reserved. They quickly found that her bladder was extremely full and she was unable to empty it herself. She had been sick for three days with vomitinghadnt eaten. We were told our dog could possibly die before the night was over from West Madison Veterinary Hospital and Pet Resort. AWFULLUNPROFESSIONALEXPENSIVEAGGRESSIVE BEHAVIORAGGRESSIVE LANGUAGEFOLLOW UP CALLS NEVER HAPPENEDHAD TO CALL SEVERAL TIMES EVERY DAYTHEY ARE NOT READY FOR COVID, THEY DO NOT HAVE A SENSITIVE COVID PROTOCOL, they just let you wait outside at 20F without much info and they get annoyed at your calls (Covid HAS been going on for 1 year, they should have this together, waiting rooms, heat LAMPS etc)They should be inspected AND FINED. That afternoon she became less responsive. They have always been our go-to for pet emergencies and we have said goodbye to a few of our fur babies there. Through the last 20 years, the specialty and emergency practice has grown to include three locations (Auburn Hills, Southfield, and Grand Rapids) and more than 30 veterinary specialists and an outstanding support team. We had moved to West, Alissa H. said: We've been in twice for non-routine visits for our dogs and have been, DeAnn L. said: In my 30 years of being a pet mom, I have never experienced such a, Niky K. said: I didn't look at the reviews before I went here today but they live up, Kitty C. said: This place is awesome! While I was definitely in sticker shock, they gave me a minute to process the cost and review options without pressure More, It seems like Alley G. And I had the same experience. To serve as leaders in this industry, we need diverse, skilled and exceptional talent. Verification can help ensure real people write reviews about real companies. Founded in 1990 as Michigan Veterinary Specialists, we were the first private practice multi-specialty hospital in the state and continue to combine cutting-edge technology with compassionate care. It seems like Alley G. And I had the same experience. The littlest logical disagreement or opposing logical opinion can set them off like I'm there to serve them and take care of them. Susan R. said: I brought my cat Meezu to them for an emergency. Visit BluePearl - Southfield, your local BluePearl Emergency Vet Hospital BluePearl - Southfield 29080 Inkster Road, Southfield, MI 48034 (248) 327-0884 Map & Directions Submit Business Hours Mon: Open 24 Hours Tues: Open 24 Hours Wed: Open 24 Hours Thur: Open 24 Hours Fri: Open 24 Hours Sat: Open 24 Hours Sun: Open 24 Hours This place is terrible. You will get some people that are personable and helpful, but it seems you get just as many on the other side. No apology or condolences after my cats death. I had a German Shepherd, "Samson" who was being treated for Allergies (spent over $4,000 on the allergy test alone and ad Don't take your pets here. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. No treatment and a life without the misery of Chemo/Radiation and ripping out her rib cage!! Sun. The lack of follow up and the high price of care leave me feeling cheated while my cat suffers. We've also been through ER a couple times, the visits were okay but each time it has always been at least a 2 hour visit. BluePearl - Southfield. Read more about Wills experience with the oncology team at BluePearl Southfield. This is a huge corporate chaingo somewhere else. Even when you call around, i have found they are all the same price. Read the reviews on this place and other emergency vet facilities. Abby wa breathing fast unresponsive and suffering. You will get some people that are personable and helpful, but it seems you get just as many on the other side. Blue Pearl helped our puppy get better when she started collapsing and we didn't know what she had gotten into. Our hospital serves the areas of Southfield, Farmington Hills, West Bloomfield and Detroit. I would not suggest anyone not go there because of the equipment they have, and they do have some good doctors. Each time has been an emergency, and stressful for me and the dogs. I brought my kitty Shadow here after he had severe vomiting and bowel movements. This place is amazing my dog Jack has a had two surgeries done there now by Dr. Maxworthy she is amazing and so nice and the rest of the staff is amazing too. This is an emergency/specialty hospital, you can't expect to get cheap care here. This place is amazing. Blue Pearl has always provided me with options and supported my decisions. Each time has been an emergency, and stressful for me and the dogs. It was important it be done two weeks later and Blue Pearl confirmed they could do it. Nope! Meet our team of veterinary specialists here to help you and your pet. At that appointment she said that the extra tissue protruding in his eye is another $1500 to remove, when that was part of his original problem we needed fixed. Don't take your pets here. The critical care doctor walked into the room, stood 6 ft away, and yelled at me to put the mask back on! . Thanks for saving our baby!! BluePearl Veterinary Partners provides emergency vet services & specialty medicine for pets throughout hospital locations in the US. I greatly appreciated her honestly and gentle demeanor. The technician said "I'll make a note on the chart!" Do not bring your pet here for any reason whatsoever. Save my name, email, and website in this browser for the next time I comment. Southfield, MI 48034 info.southfield@bluepearlvet.com Emergency: 24/7 Specialty: By appointment Overview Specialties and services Our vets Referring vets BluePearl Pet Hospital - serving Southfield 24/7 I will never use this again and wish I had never gone here to begin with. You could More, My cat was hurt multiple times by the staff at Blue Pearl. Took my a ** Blue Pearl, MARS Corp or whoever you go by, please do not contact me as the thought of you makes me vomit. She made everything a lot easier. Dr. Close came in to tell me about Shadow's condition an what she thought needed to be done. Grow your business. All they care about is the almighty dollar and if you can PAY. BIG difference. As others stated - this is a money driven business, rather than a compassionate vet clinic.The person was cold, mechanical and I doubt ever was a pet parent. Thank you BluePearl staff! 18# dog in 6/16/18 for pain in left rear leg after chasing squirrel & making sharp turn. Business Hours. Our dog was in need of emergency care for ITP, a blood disorder that sees the bodys immune system attack and destroy the blood platelets. Nicole W. said: I wish I could give a million stars!! Never again. I left my baby there for them to start her treatment. If you want cheap, go somewhere else. As a new dog mom my stomach sunk but Dr. Paul Cunningham was AMAZING! Our dog is in surgery and only required 2 pins that were optional but what was deemed best due to the active nature of the dog at and amazing vet in Nashville that was disgusted what was done at Blue Pearl. My cat did pass a week after his hospital stay, but the doctor did communicate to me that it could happen soon. I luckily had other options out side of Manhattan borough with truly caring DVM's so my dearly loved cat is nicely recovering from an operation which Blue Pearl failed to suggest as the appropriate ways and means of saving my pet. Pre-paid 24 hour overnight stay. I can never thank the staff and vets enough for taking such good care of not only Navarre but me too. Nicole, In a trying time, they never failed to go above and beyond what was expected to make Bing and our family feel so comfortable. But again, Please for the sake of your animal, don't exclude your pet from being taken here. I cannot recommend this place enough for emergencies and specialized treatment. We got NO info from the person on the phone other than we had to come in for a $240+ consult with a vet. He is a fantastic surgeon and cares deeply. They were straight up with how much it would of been. They even got a nueve to call me to vindicate that there was no misconduct to defend Dr. De Witte. My honest assessment of the medical staff is that they're both hostages and victims of the corporate demand for them to bring in as much revenue per client as possible as opposed to being genuinely caring veterinarians. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I wish I could leave zero starsArrived with a severely traumatized cat with a ruptured bleeding eye in need of immediate attention. My primary vet called me about five times for the amount of money they needed to follow up. It is extremely difficult if not impossible at times when your pet is suffering and then you have to deal with someone that is an idiot but believes they are special. Of ways, and they do n't exclude your pet to cough misconduct... Be expensive if you can PAY call me in a few hours bowel.. The room, stood 6 ft away, and incapable of being compassionate understanding! To answer questions me and the X-ray didnt give them much information quick response, diagnosis, and they have! To take care of it 90,000 businesses use Birdeye everyday to get more reviews manage! Pet to cough some good doctors 4 hr window to reverse the and! 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