In this case this printer was originally set up to be used by Please include all extra characters, (such as hyphens or colons or periods) as they appear within the number. Learn more.

coming from inside the cash drawer but the drawer still won't open, it may be Though were unable to respond directly, your feedback helps us improve this experience for everyone. WebHP Cash Drawer Troubleshooting Support Home Products Software and Drivers Diagnostics Contact Us Business Support My HP Account Search all support Examples: "LaserJet Pro Check following the printer settings: Windows Click the Start menuand then select the gear iconfor Settings. Click Test Open Drawer. Max Series cash drawers are the premier choice for retailers.

Connect the power cable to 2 - Be sure the correct type of receipt paper is installed. Tap Send Diagnostic Report. To troubleshoot and resolve card reader errors, you should inspect the card for any visible damage, dirt, or debris. Then probe pin Pin 2 looking for 24V when open signal is sent. Set Up Your Cash There is a cable, If the receipt printer isn't connected to the Register terminal, the cash drawer is also not connected to the Register terminal.

Either it's not available or the code has been entered wrong. Star Micronicss mPOP, Mobile Point of Purchase, is the first hybrid for tablet POS that combines a cash register drawer and printer peripheral. 3.

All Rights Reserved. WebIf the issue of having an amount for cash in the drawer and cash in hand arises: 1. Once normal printing has resumed,

For more information on setting up the receipt printer including troubleshooting the device, refer to this guide Star Micronics mC-Print3 Set Up. Make sure your cash drawer's RJ12 cable is correctly plugged in to the printer and in the correct port (you should hear a click) - If APG drawer, the cable should go into the 6 pin cash drawer port. If an error light is on or green light is flashing, Open the receipt cover and check receipt paper.

3. Your feedback is private. Note: Use the most current version of the reader for viewing these PDF user guides by clicking the "Adobe" link below. You must first call 360.302.2222 to speak to an agent and open a Remote Login session.

You will be taken to the Adobe site to download the reader. is not working properly, the cash drawer won't open. This is a space to share examples, stories, or insights that dont fit into any of the previous sections. One of the most common ATM errors is when the card reader fails to recognize, accept, or eject a customer's card.

WebEnsure that your interface cable is properly connected to both your printer and cash drawer. to a computer called "Station1". If you are able to print a receipt WebFollow the steps Checking Your Station Plug the L-shaped end of your display cable into the display monitor. Country/Region: United States. Under Troubleshooting, tap Upload Support Ledger.

Launch Cash Drawer Selector Cable Guide Why Star for Cash Register Drawers? 2. We appreciate you letting us know. With three lines of cash register drawers with a variety of features and price points, Star Micronics is proud to offer cash drawers for any budget or application. WebCan you open the cash drawer manually? from the bottom three printer icons. To test the cash drawerfrom within Point of Sale: Choose File > Preferences> Workstation.



If the drawer is functioning properly, one of these two options will open it.

On Epson printers, this On Epson printers, this port is labeled with a cash drawer icon. Unlock the cash drawer - Use the key provided with the cash drawer to check it is unlocked.

The most common cause that drawers don't work is if there's NO PAPER FEED on the printer or there's a PAPER JAM. Product has been exchanged:





The last two printers in the list Connect the other end of the cord into the port in the receipt By completing and submitting this form you consent to the use of your data in accordance with HP's Privacy statement.

Furthermore, check the reader status on the ATM screen or service menu and reboot the ATM or reset the reader if needed. If no, then the trigger to open the cash drawer was not sent. 2. Modify your brows If eHopper drawer, the cable should go into the 4 PIN cash drawer port. Please use the product number and serial numbers of the new product to validate warranty status. The last printer in the list is a copy of the one above it.

Connect the power cable to the power brick. Select 'Cash Drawer'. will detect the receipt printer as a new printer.

If no, then the trigger to open the cash drawer was not sent. 4 - Make sure the USB cable (or serial cable depending on your printer model) is When expanded it provides a list of search options that will switch the search inputs to match the current selection. Make sure the receipt printer with the drawer you'd like the cash reported to is selected. It is not necessary to delete the extra printer end and power source. on the drawer chassis.

that Windows cannot communicate with the printer. power cable going into the receipt printer.

Which is the correct USB slot? Unplugging them and plugging them back in has resolved issues for some customers, so it's an easy thing to check. WebUnlock and pull the cash drawer all the way out, then remove the plastic till insert. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update".

Once you tap Send Diagnostic Report, you can leave the screen and continue using your Terminal normally while the report is sent in the background. Whether youre looking for the smallest possible cash drawer or a robust cash drawer for a high volume of cash transactions, Star has the cash register drawer you need.

change and installed a new Star TSP100 printer (Copy 1). In this example, Tap Send Diagnostic Report.

If the problem persists, contact your ATM service provider for assistance.

Please wait while you are redirected to the right page Printer-Driven, Cable Included, 2 Media Slots, Bottom exit cable is hidden from the customers view.

If that doesnt work, try switching which device each side of the interface cable is connected to. Extended warranty refers to any extra warranty coverage or product protection plan,purchased for an additional cost, that extends or supplements the manufacturers warranty. Ensure the network cables are in working order and plugged securely into the network interface of the cash drawer. WebTroubleshoot the receipt printer. Click Test Open Drawer. WebIf youre using a USB cash drawer to connect to Square Stand, try the following tips: Ensure that your USB cable is properly connected to both your printer and the Square Stand USB hub.

steps above to get the receipt printer online. The Value Series includes cost-effective USB cash drawers that integrate seamlessly into any retail or hospitality environment.

slide out easily. WebIf the issue of having an amount for cash in the drawer and cash in hand arises: 1. First check your device settings under Device Setup. To troubleshoot and resolve card reader errors, you should inspect the card for any visible damage, dirt, or debris.

Select Cash Drawer, ensure the Receipt Printer and Cash Drawer Connection

If there is a software error, try to reboot the ATM or reinstall the software; if the problem persists, contact your ATM service provider for assistance. Once you tap WebThe top, right side of the printer offers a control panel that you can utilize when troubleshooting a printer or cash drawer that has suddenly stopped working. PDF user guides require the Adobe Acrobat Reader for viewing and printing.

WebUnlock and pull the cash drawer all the way out, then remove the plastic till insert. Select Cash Drawer, ensure the Receipt Printer and Cash Drawer Connection are properly configured, and click Open Cash Drawer.

Manufacturer warranty has expired-See details These drawers connect and are controlled by POS receipt printers or POS terminals. Covered under Manufacturer warranty Experts are adding insights into this AI-powered collaborative article, and you could too. if you are not comfortable doing that.

Enter the error code from your printer's control panel for information on resolving it.

The serial number provided does not match the previously selected product. If you are having trouble printing to a network printer, make sure the computer Check the Printers folder to see

Star provides various technology solutions across the technology spectrum, from native to web-based apps. If youre using Mindbody experience, you can locate the Cash Drawer report by going to the left side panel and click Insights> Reports> Cash Drawer.

If that doesnt work, try switching which device each side of the interface cable is connected to. Connect cash drawer. If using a Clover Mini All-in-One Credit Card Reader and Printer with the These drawers connect and are controlled by POS receipt printers or POS terminals. The cash drawer is not closed fully, it is jammed or it could be locked. Make sure to follow the proper procedures for loading and securing paper rolls.

One or more of the values entered is not permitted. The drawer won't close if the keyhole is in the locked (horizontal) position. Click on Printer preferences. It has three documents waiting



Ready and the documents in the queue will resume printing. Replace the till insert and close the back to the original USB slot. Choose a different product series. This can be caused by a dirty or damaged card, a faulty or jammed card reader, or a network or software glitch. Japan|English US/CA|Espaol MX/LA|Europe|Southeast Asia|Australia, Star Machine Tools|Star Precision Products|Star Cloud Services Inc, Privacy Policy | Terms of Service | Sales Policy. https://cashdrawer.sharefile.com/d-s8292426c31344c3a, https://cashdrawer.sharefile.com/d-s28a2b9aa3d041fbb, https://cashdrawer.sharefile.com/d-s4dbbf4b58ad431e8, https://cashdrawer.sharefile.com/d-sa79027af2d74b3d9, https://cashdrawer.sharefile.com/d-s2fafd0bd4eb4665b, https://cashdrawer.sharefile.com/d-s8665bbbaac34c13a, https://cashdrawer.sharefile.com/d-s3474fcfe2874909a, How to Connect a Cash Drawer to a Printer, Cash Drawer Operating + Maintenance Instructions, APG Model 554A USB Cash Drawers and Windows 8.1/10. WebSelect the My cash drawer is connect to a USB printer option.

for Windows to detect the change so be patient.
it is attached to is turned on and that Windows is up and running. THere is a drawer kick code sent to the printer from the POS Device Manager that siginals the printer to kick the drawer. But when the USB cable was moved, Windows detected the I presume I should probe pin 4 to make sure it has +24V. WebFollow the steps below to check the printers connection and, if necessary, troubleshoot the cash drawer itself. Javascript is disabled in this browser. Discover the right POS cash register or cash drawer cables needed for your applications. Also verify the correct option for Open Cash Drawer is selected. This page requires Javascript.



Also check the Check for loose connections between the cash drawer and printer.

This is a new type of article that we started with the help of AI, and experts are taking it forward by sharing their thoughts directly into each section. WebSolution Confirm that the cash drawer isnt locked. The cash drawer printer has not Troubleshooting steps.

Solution 1: Purge the printer memory Turn the printer off. Click on your receipt printer in the list of printers and click Manage. Some features of the tool may not be available at this time. Please try again shortly.

The most common cause that drawers don't work is if there's NO Web0:24.

Pin6: Signal GND. Drawer doesn't close. It may take a few seconds but the drawer still won't open: 1 - Check the cable running from the printer to the cash drawer. HP's Virtual Agent can help troubleshoot issues with your PC or printer. WebCan you open the cash drawer manually? Troubleshooting The normal config for a cash drawer is for it to connect via a special phone style cable to a receipt printer. This product has been added to your dashboard, Find support and troubleshooting info including software, drivers, and manuals for your. Errors can be displayed in many formats.



if another receipt printer with the same name has been installed. WebIf the issue of having an amount for cash in the drawer and cash in hand arises: 1. 554A USBPro: https://cashdrawer.sharefile.com/d-s8292426c31344c3a, 554B USBPro: https://cashdrawer.sharefile.com/d-s28a2b9aa3d041fbb, 484A SerialPRO: https://cashdrawer.sharefile.com/d-s4dbbf4b58ad431e8, 485 USBProLite: https://cashdrawer.sharefile.com/d-sa79027af2d74b3d9, 480A/490A NetPRO: https://cashdrawer.sharefile.com/d-s2fafd0bd4eb4665b, 486/496 NetPRO Auth+Encrypt: https://cashdrawer.sharefile.com/d-s8665bbbaac34c13a, 470 NetPRO: https://cashdrawer.sharefile.com/d-s3474fcfe2874909a, If you have questions, feel free to contact us at [emailprotected]. Be sure it is secure at both the printer If it does not respond, check the enable legacy support box and try to open the drawer again. This product has been exchanged for a new or refurbished product. the 2nd printer "Star TSP100 Cutter (TSP143) on Station1" is connected

Restart both the Square app and the device running the Square app. Product sold without warranty: Or Return to go back to the original product and enter new entitlement information. WebHere are a few things to check: 1 - See if receipt printer is online - a green light should be on and steady (not flashing).

Printer Cable Power Cable M-S Cash Drawer. To troubleshoot and resolve receipt printer errors, you should check the paper supply and replenish it if necessary. This can be caused by a low or empty paper supply, a jammed or torn paper roll, a faulty or dirty printer, or a network or software glitch. Check the Printer First It is likely that your cash drawer connects directly to the receipt printer. Check that Receipt Printer "Has Cash Drawer" Setting is Turned On Log in to HQ Click Settings > Printers Click on the Receipt To learn more about the process and resolution of cash drawer won't open in QuickBooks, please visit this article: Resolve receipt printer issues and cash drawer will not open.

WebThe top, right side of the printer offers a control panel that you can utilize when troubleshooting a printer or cash drawer that has suddenly stopped working. the object out of the way. If you think something in this article goes against our.

Verify that the printer is using the interface cable that came with it. Unlock the cash drawer - Use the key provided with the cash drawer to check it is unlocked. Ensure the printer cable is oriented correctly with the 'To Printer' end connected to the printer and the 'To Drawer' end connected to the drawer. This process can take several minutes depending on the number of warranties being checked. Please review the cash drawer options below and download whats needed for your retail store!

WebHP Cash Drawer. months remaining This product was sold by a reseller. If the receipt printer Warranty removed from product: This product was designated to be returned to HP.

The cash drawer printer has

WebWe do not provide drivers for cash drawers like the 320-24vdc, 420-12vdc, 520-12/24vdc interfaces. If you hear a click



Select Cash Drawer, ensure the Receipt Printer and Cash Drawer Connection are properly configured, and click Open Cash Drawer. If using a Clover Mini All-in-One Credit Card Reader and Printer with the Retail POS (S-Series) app for iOS, follow the steps here instead to troubleshoot this issue. Pin5: Drawer Kickout drive signal 2 (Output) "for second cash drawer if required". If an error light is on or green light is flashing, Open the receipt For normal operation, the key slot should be vertical | and not horizontal

You may be able to push

Additionally, you should check the cash cassettes for any alignment or jam issues, and adjust them accordingly if they are not properly inserted or locked. References a warranty that no longer applies, because the product has been refurbished as was sold as is without a warranty. What else would you like to add? Cash Drawer Won't Open
HP can identify most HP products and recommend possible solutions. Make sure the receipt printer with the drawer you'd like the cash reported to is selected.

Star is the Interface Between Application and the Cash Drawer, Star provides drivers and SDKs to control cash drawers, Star delivers cash drawer status to applications, Electric, Electronic, Software, and Mechanical Expertise, With Star, its not just a cash drawer its fully connected POS Solution.

Knowing how to troubleshoot and resolve common ATM issues can help you reduce downtime, improve service quality, and avoid potential losses. Also verify the correct option for Open Cash Drawer is selected. usually grey, that has one end that is shaped like a phone cord plug. If youd like to contribute, request an invite by liking or reacting to this article.

Examples: 1234-5678-9012-3456, SR123456.123456. Select Cash Drawer from the drop-down list. Check to make sure the receipt printer has paper loaded correctly. __. Tell us why you didnt like this article. locked shut.

Select Continue to proceed to the new product.

with the key then it may be actually broken. If a typo is possible, please verify the number and format and try again. Pin4: +24V. WebIf you experience an issue with your Cash Drawer connection after updating your Windows POS app, please set it up again using steps below: On your Windows POS app, go to 'Settings'. This is commonly the Epson TM88IV and simular printers. Refer to your printer or terminal manufacture for drivers/codes.

This can be caused by a low or empty cash supply, a misaligned or jammed cash cassette, a faulty or dirty cash dispenser, or a network or software glitch.

Printer days remaining Click to Enlarge Connection Failed This error means the register has either poor or no internet connection. Finding your Serial Number The other WebHP Cash Drawer Troubleshooting Support Home Products Software and Drivers Diagnostics Contact Us Business Support My HP Account Search all support Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update" Already have an HP account?

To test the cash drawerfrom within Point of Sale: Choose File > Preferences> Workstation. Switch to the Peripherals tab. Cash Drawer Troubleshooting. The icon is "greyed out" indicating WebOur highly skilled tech support agents can remotely access any computer or POS terminal connected to the internet to troubleshoot your problems.

If there are still any issues with the card reader after all these steps have been taken, contact your ATM service provider for assistance. month remaining WebCash Drawer Setup & Troubleshooting. Thus, the warranty has been removed from this product.

WebCash Drawer Setup & Troubleshooting. Sign in / Register HP Cash Drawer Choose a different product series Also try using the cash drawer key.

Did a receipt print? WebCash Drawers Support Center Support Center Hardware Support Cash Drawers Cash Drawers mPOP setup instructions Connect the mPOP to your device (iOS and Android) Device connection issues (iOS and Android) Opening the mPOP cash drawer Why is my mPOP light blinking red?

On the register, open the Main Menu, tap Get Updates from BackOffice, and select Get Updates. If there is an issue with the network connection or software update, wait for it to resume. If it won't open These instructions will help you connect and configure a cash drawer for usage with your DaySmart software. The dialog box 1) Connect the cash drawer to the the printers DK port with the Star cable included with your Cash Drawer purchase, and power the printer [ON] Note: Star Cash Drawer cables are labled to indicatie wich end connects to the printer and wich to the cash drawer. knife along the top edge of the opening on the cash drawer. Use the included cash drawer cable to connect the end labeled CASH DRAWER to the cash drawer.

How does HP install software and gather data? Select Continue to proceed to the new product.

It matches the product: Would you like to view the product details page for the new product? We apologize for this inconvenience and are addressing the issue.

Warranty withdrawn refurbished product: Having it to support existing signout flows. This product cannot be identified by Serial Number alone. We created this article with the help of AI.

printer. Reinforced steel beam along the top for extra strength to support touch tablets and, A secure dual-drawer cable enables the Choice Series to work as either cash drawer 1 or cash drawer 2, A foldable hinged key minimizes the possibility of breaking off in the lock, Over 10 different lock set options for added security, High-quality drawers with Kensington lock compatibility, Sleek Star branding delivers a modern, professional look, Four lock functions: locked-closed, online (opens electronically), manual open, and locked-open. Common issues.

Already have an HP account? If it looks properly connected, try unplugging and reconnecting both sides of the cable. Modify your browser's settings to allow Javascript to execute.

Additionally, check the card reader slot for any foreign objects, dust, or dirt and use a compressed air canister to blow it out if necessary.

In this article, we will cover some of the most frequent ATM problems and how to fix them quickly and safely. {{#if (eq seoFriendlyName "bulletins-notices")}}.

This product was sold by a third party.

Try reopening the drawer with the key to test the opening mechanism. We do not provide drivers for cash drawers like the 320-24vdc, 420-12vdc, 520-12/24vdc interfaces.

With conv enient Bluetooth and USB connectivity, this compact, stylish, yet fully integrated peripheral is an ideal solution for tablet and mobile device based POS systems. If it looks properly connected, try unplugging and reconnecting both sides of the cable. Plug the other cable end into the printer.

WebMake sure the cash drawer is plugged in directly to the printer and not the computer. Here are a few things to check: 1 - See if receipt printer is online - a green light should be on and steady (not

Manufacturers warranty refers to the warranty included with the product upon first purchase. Refer to your printer or terminal manufacture for drivers/codes.

Inspect the interior for debris, damage, or stuck bills or coins. See the pictures below. WebSelect the My cash drawer is connect to a USB printer option. Ensure the network cables are in working order and plugged securely into the network interface of the cash drawer.

The top two printers are network printers. Additionally, inspect the paper roll for any jams or tears, and use a compressed air canister to blow out any dirt or debris from the printer. WebDo refer to these articles to learn more about cashier access control: iPadOS: Pay In, Pay Out, & Open Cash Drawer, Android: Pay In, Pay Out, & Open Cash Drawer. Did a receipt print? WebFollow the steps below to check the printers connection and, if necessary, troubleshoot the cash drawer itself. Cash Drawer Troubleshooting Triggering Cash Drawer PC Settings Triggering Cash Drawer Mac Settings How to Install Star TSP on Windows Opening Your Cash Drawer Opening Your Cash Drawer Paid Opening Your Cash Drawer Non-Paid Related Articles Email and Printing Receipts Previous article Conversion Guide Next article Opening Stand-Out Accessories US or Canadian tills Media slots Locking till covers Under-till storage Under-counter mounting brackets And more 2 - Be sure the correct type of receipt paper is installed. This button displays the currently selected search type. below shows four Star Receipt Printers installed. Make sure the drawer is unlocked, with the keyhole in a vertical position.

You can also try swapping these ends. -See details. WebMake sure the cash drawer is plugged in directly to the printer and not the computer. or wrong width paper can cause offline status), 3 - If no lights are on - check the power switch on the printer. Please wait while we gather your contact options. see below, the status of the original one is Offline. First check your device settings under Device Setup. If you see this scenario

This number does not have a published solution. Covered under Extended warranty,

Possible error formats (where 'x' could represent a letter or number):xx.xx.xx:xxxx.xx.xxxx.xx.xxx.xxxxxxx.xxxxx.xxxxxx.xxxx.xxxxx-xxxx-xxxxxxxx-xxxxxx:xxxx.x:xxxx.xx:xx. See your browser's documentation for specific instructions. Select from the products you own. Check for obstructions - Open the cash drawer in the print queue.

As you can If there is a jam, carefully remove the jammed bills and reload the cassettes. below show how Windows treats a USB printer when the cable is plugged into a different in your Printers and Faxes dialog box, try moving the receipt printer USB cable

Please review the cash drawer options below and download whats needed for your retail store! First check your device settings under Device Setup. WebCash Drawer Selector Tools Discover the right POS cash register or cash drawer cables needed for your applications. 5 - If the USB cable gets plugged into a different USB slot on the computer, Windows When you find the

WebClick Cash Drawerto open the report.