Maybe I am lucky but I have never had any problems with VP tho I am disappointed they now don't offer Package holidays. This company is a lying cheating concern that will … Still not resolved between Villaplus and HSBC it’s like a clown show. Villa Plus customers find holiday villas they’ve paid for available to rent on other websites UK’s largest villa agency took payment for villa that was no longer on its books, while asking others to pay up for bookings that may never be fulfilled. Absolutely disgusted with their attitude, we were due to go on holiday in July but due to family circumstances could not go, fair enough but we knew this well in advance. Strengthen your review by uploading photos & videos. Booking ref is 128999AI have no email on the 9/7/20 and looking at the advice it was to call you if urgent but you had shut the phone lines, I emailed you on the 22/6, 7/7and 20/7and got a generic reply each time. Tell you you are wrong & hide behind a pandemic .... we couldn’t travel according to law but apparently that’s our fault.... we will take it to the court and get their view - join me ....let’s show them that customer service needs to better than this !Please don’t be brushed off by rubbish service....go to court take it to the limit if we don’t they laugh and walk away ! Villa Plus are members of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. Worst experience ever, no idea of we are going in holiday in 4 days time! I tried, calling, emailing and Facebook messaging countless times but with no response. Lovely ivy clad veranda to side of villa which is a great sitting area for meals. All rights reserved. We'd love to hear what you think about No moral compass,so hit them were it hurts and never use them.Just watch RIP OFF BRITAIN ON BBC!!! Book with peace of mind. So well organised by Villa Plus. Help future customers by talking about customer service, price, delivery, returns & refunds. 112 talking about this. !DO NOT USE, if you do good luck with any issues!! Lovely villa bad company very unhelpful will never use them again. The communication is just shocking. We asked for a refund but were told to try to claim through our insurance company, they have paid back a small fraction of the original sum, after multiple deductions. This was the second time at this villa and I’m sad to say the negative comments we gave last time are still there. Established since 1986, you can book with confidence. We know people due to travel after us have had refunds, can’t believe the lack of customer service and basic decency to advise us what is going on and return our money as promised in September. Good availability and great rates for villa rentals. The villa was a lesser villa and not suitable for us but we had no choice in the matter. Only contact with Villa Plus was with a Jamie. Spotted Villa Plus on the 'net and liked the look of locations and villas. Despite having a direct email address I still haven’t had a response. Thank you for making this situation stress free. It was by far the most expensive and stressful holiday we have ever been on. Your browser does not support embedded videos. We are currently assessing the review in accordance with our reporting processes. This remains unresolved and I have emailed several times to no avail. I posted a review on 3rd January about the absence of our refund from the package holiday we booked for travel on 12th September to Portugal which had to be cancelled due to the FCO restrictions being reinstated on 10th September. Waiting on a response from VP! Villa Plus reported this review for breaching of Trustpilot guidelines. Please can you let me know when I will receive my full refund? Never use this dishonest company I gave Villa Plus one star as I could not get any lower. our choice would have been to change travelling party anyway not re book as we chose that week in particular as our son is in the final year of his exams so could not do other dates at that point! Even managed to get a direct email from a member of staff and still never got a reply even though I was promised one. © 2021 Trustpilot A/S. DONT ANSWER YOUR CALLS. Despite several emails we only got generic replies and could not contact them over the phone to change dates or travellers. Please pass on thanks to the Lanzarote team who contacted me also. The villa was great, bearing in mind the current situation (pandemic) we have found ourselves in. Didnt even get ANY form of response until ABTA contacted them,not even to check why we were not on the plane or in the villa!! Terrible company , taking thousands of pounds off people and then hide behind the small print. I get that people are frustrated but maybe try channeling some positive energy. Excellent from start to finish, we had to transfer our villa plus holiday from Tenerife to to Greece and villa plus staff made everything very easy. Handpicked quality villas PLUS the very best locations. GB. We need your email address to verify that your review is genuine. The health & safety of our customers is of the upmost importance to us at Villa Plus. The nearest airport is Kefalonia Airport, 37 km from Diosas Luxury Villas - BRAND NEW!!. Lights out around the garden (advised can only be changed end of season), state of the rim of the pool thick with stale sunscreen. Getting seriously annoyed with chasing Villa Plus. Great villa, service from VP UK, not so good. Reviewed July 28, 2018 via mobile . I am also looking in to villa plus for booking a villa in corfu, as i have too not heard of the company i have been doing some background research and am coming up with very little except a few small niggling things . Our villa and resort were changed at the very last moment with no communication. By Lauren Bell 19 Aug 2020. Handpicked Villas. GB. This is the third refund I have received for cancelled holidays. Fingers crossed this will apply to me. Read 2 more reviews about Villa Plus Only the latest review will count in the company's TrustScore Dd 1 review. 5 reviews. Read property reviews and choose the best deal for your stay. The pictures are a good representation. Guests wishing to travel lightly can make use of towels and linens for an additional supplement. I have been trying to sort out a query about a booking since the beginning of December. The villa has 3 bedrooms, a flat-screen TV with satellite channels, an equipped kitchen with a fridge and an oven, a washing machine, 1 bathroom with a shower and 1 WC. Totally disappointed in the lack of customer service from villa plus - multiple calls just ringing out after 20 minutes and no response to email apart from the standard bounce back. 98 talking about this. At Villa Plus villa we make sure that you love it more, with dedicated in-resort staff, hand-picked villa locations, private pools and more extras ... Read More. ABTA and ABTA Members help holidaymakers to get the most from their travel and … We listen carefully to customers' feedback on our holidays, and because we are an independent direct sell company, we are able to personally add and improve services. We had a villa booked in the Canaries in Feb 2021, however, due to COVID this was not going to be possible. I think their treatment of villa only customers is despicable, they are pocketing our hard earned savings with no regard for customer care. I could not believe the story that was being told it could have been an exact copy of our situation. Tui are not flying us, but Villa plus … See all. We booked a villa only deal For the week of May 30th to the value of £1097 and we were unable to travel due to Covid. All villas are inspected by us, & we have in-resort staff to help. La Chicca B&B Siena Villa in Siena Avg. We have holidayed with Villa Plus for many years. Excellent service 100% recommend Villa Plus. To balance all the recent negative comments about VillaPlus, I wanted to say the we have had many very positive experiences with this company and always found them to be professional, efficient and extremely helpful. Silver Travel Advisor is the award-winning voice of over 50s and over 60s holidays & travel and tripadvisor. Package came with flights and hire car. After being promised in two emails that I would get a full refund, we have only received a refund for part of the holiday and received vouchers for the villa. Log into Facebook to start sharing and connecting with your friends, family, and people you know. I suggest before anyone even thinks of using this company they do the research and watch the programme from this morning. I will advise everyone i know not to ever book with Villa plus . This is unacceptable after I was informed in writing on more than one occasion that I would get a full refund. We were told to pay £4,500 or we … We received only £220.71We contacted villa plus multiple times again by phone and email with no response. You will be contacted by email to verify your review. I contacted Villa Plus to see if we could change to another date. That was the 17th of December, since then I have heard nothing. Find a space to escape plus enjoy your own villa with a private pool for plenty of smiles. It even states that in their response I have received on this site. Got nowhere. Villa Plus don’t even have ANY villas on their site without air conditioning so it shows that a villa without air con is just not marketable as no-one in their right mind would spend £11k on it!! GB. We have had to pay a little bit extra than the original cost but it was worth it. We have emailed Villa Plus 23 times, no response, we ring daily, multiple times a day - phone lines are closed, only information is short, is lacking and on their website occasionally. A bit dated, but large & well equipped. It appears that after leaving a review on this site wheels are set in motion to amend any delays in refunds. Never use this dishonest company I gave Villa Plus one star as I could not get any lower. It’s now January 15th and I still haven’t received my refund. Whether you’re looking for hotels, homes, or holiday rentals, you’ll always find the guaranteed lowest price. We were due to travel on the1st October 2020 and were unable to due to COVID, vp promised a full refund within14 days, I understand things are difficult but it’s the 7th of January now and I have not received a single penny of the £4933.03 I paid, unacceptable and incompetent behaviour, never ever again. The holiday was not able to go ahead because the UK were in lockdown anyway. Read 1 more review about Villa Plus Only the latest review will count in the company's TrustScore Howard West 5 reviews. Taste of … Here you can search for independent reviews, hotel reviews, cruise reviews, airline reviews, escorted tour reviews, singles reviews, attraction reviews, and much more.We have regular travel newsletters too, packed with offers and information. Book With Confidence. Was the email sent to the same address?Found an email to resolver (on the tenth) , stating we could rebook or cancel but not stating any way of doing this and your phone lines were off!, and as stated our emails to you (not resolver) were just getting generic replies with no way of contact! We’re all in this together folks. GB. Pool is large & gated. Would you like to add a photos or videos? A hard sell for the price. Read 1 more review about Villa Plus Only the latest review will count in the company's TrustScore John Nash 2 reviews. From booking to flights, to hire car, to directions and to arriving at the Villa - … Villa Plus … I received an email and telephone call in line with the updates on the Coronavirus information. I was assured by villa plus that it was a situation they do not normally find themselves in, well now it appears there are hundreds of people in the same situation, out of pocket to a considerable sum due to the incompetency of Villa Plus. Handpicked quality villas PLUS the very best locations. It’s not their fault that there’s a pandemic and I’m sure they’re doing the best they can under unprecedented circumstances. Review of Villa Plus. Please read all your emails We booked our holiday with villa plus last October and we due to fly 23rd July this year. Spoke to resort staff who also said the were struggling to get hold of their head office. Arrived at Villa Atenas in Playa de las Americas at about 1.30pm. It is an old villa with an incredible atmosphere. Review of Villa Plus. Villa plus tell you you are in the wrong they have ripped off everyone..... con merchants never use them !!!! Absolutely disgusting customer service.Just read the reply... no you dont even answer emails, and I have tried on many occasions to get through on the phone lines..... 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