A previous position as a customer representative can provide both education and training for future positions. So, like, why … It helps teams to work on appropriate things and also focus solving problems that are … I applied to a few customer service jobs and I now have two interviews. Working in customer service is definitely no easy job. And while that’s fine, this type of job can provide a great launching pad to other types of work. Speaking of money, customer service can be a well-payed sector to work in. And all of this digital experience can offer the opportunity to slide over into completely different career paths. According to our research team, the customer acquisition cost (CAC)-- how much it costs to acquire a new customer -- is more for a company that doesn't invest a small percentage of its budget in customer service. My problem is that I know they are going to ask me why I want to work in customer service. Salaries are quite interesting and they often offer bonuses for different reasons: extra hours, amount of sales, relocation, etc. Whatever area of customer service you work in, … Deputy store manager. 16 Reasons Why Everyone Should Work in Customer Service 1. If you are a student or contemplating a career change, you know that there’s plenty of career advice out there. Since customer service is a key driver of business success, it’s time for businesses to stop thinking of support as a cost center, and start recognizing customer service for what it is: an opportunity waiting to happen. Generally, the only educational requirement for an entry level customer representative is a high school diploma. Great customer service can bolster all departments of your company and also help achieve their respective goals. If you perform well and work really hard, there’s good scope for progression into senior roles as well as the opportunity to cross over into other sectors such as sales and marketing. I want them to leave the premise with a big smile on their face What is most important in CS is simply to know your customer (kyc). Customer service is used in many jobs at every level. But if you want to shine at work and ascend that career ladder, it sure doesn’t hurt. It’s an industry that can compel workers to deal with frequent change, due to product needs and demands. Being a Customer Service Advisor at Lloyds Banking Group is a great role to have. Customer service involves being a kind, courteous, and professional face for the company. It is through empathy that the customer service agent establishes rapport with the customer. As one of the biggest job sectors in the UK, the customer service industry gives you plenty of scope to grow as well as to achieve success. Thinking about a career in customer service? Why is Customer Service Important? I work in customer service in one of the largest retailers in the world, and its RARE and i mean RARE the managers side with us employees, they almost always let the customer get their damned way, which is why they pull the same shit over and over, because they can. Best of all, you can expect comprehensive training and a team that you can lean on for support. It even occasionally allows customer representatives to be at the cutting edge of it, as with cloud computing platforms. But a smart company will always be asking “ … She is a sports aficionado, who loves socialising and meeting new people and giving useful tips about personal development. It’s an industry that can compel workers to deal with frequent change, due to product needs and demands. It is incredible how much can be learned in all facets of life with this work. © 2003 - 2020 Provide Support LLC. Thinking about a career in customer service? However, it tends to offer pointers on careers that are currently hot or that will be in the future. Read on for a list of reasons why you should work in customer service. The park ranger who has to drive back into work to deal with angry bears and visitors. That is very true. And there’s really nothing more rewarding than that. There’s often the misconception that customer service roles are relatively low paid, but that’s not always the case. Whether you’re looking to pursue a career in the industry, or just want to gain some valuable experience, you won’t be short of skills to add to your CV after taking up a customer service job – attentiveness, patience, clear communication skills and organisation skills, to name just a few! Software company, Wufoo, uses a technique called support driven development (SDD), where the firm’s engineers help with customer support tickets for a few hours, every two weeks. One needn’t know how to use all of the latest technologies in order to function in society. You’ll be responsible for helping customers solve a range of diverse problems, which could have a direct impact on their personal or professional life. Even though jobs in customer service vary, there are basic principles of good customer service that are important for every employee to follow. She strongly believes that being informed and up-to-date is vital, that is why she contributes to Salaries Wiki, where she writes about salaries, skills and opportunities regarding different jobs. Customer service positions are proving to be the best of both worlds, offering a much in demand career that is projected to grow within the next decade. So you’d think that professionals on the receiving end of such short shrift wouldn’t have a good word to say about the business. Helping frustrated people solve problems and dealing with serial complainers can be a major and important part of Customer Service. Everyone knows it. Poor customer service rarely leads to repeat customers. Every person or company will have their own definition of what good customer service means. The hiring manager wants to know that you're serious about the role and find enjoyment in the responsibilities. Be honest about why you want to work in the position when you answer. I like customer service because I like to find alternative solutions for the clients. A customer service career is not without its challenges. Very cool item. Ann Carrigan May 17, 2017 . We’re not going to lie, the job can be tough, but the rewards are second to none. It's a given that you'll develop people skills while working in a customer-facing role. Happy customers build a better reputation.. Revenue increases with good customer service.. Revenue dictates every business decision. are proving to be the best of both worlds, shine at work and ascend that career ladder, Customer Service Cheat Sheet for Live Chat Operators with Examples of Responses, Social Media Role for Customer Service [Infographic], The 10 Commandments of a Customer Service Religion, How to Prepare for Customer Service Emergencies, 10 Do’s and Don’ts of Excellent Customer Service, 5 Tips to Keep Customer Satisfaction High During Holiday Rush, 10 Shopify Apps for Better Customer Experience, Live Chat Features that Enhance Agents’ Performance, 4 Tips to Encourage your Remote Customer Service Employees, Provide Support Live Chat App for Shopify, Customer Service Cheat Sheet for Live Chat Operators, 10 Skills for Being Awesome at Customer Service, The Future of Customer Experience: Top 10 Trends for 2018 and Beyond (Infographic). Workers are exposed at times to high levels of stress. Communication skills: “Customer service is a ‘people’ business,” says Sonja Bugg, a director at the recruitment agency Randstad US who has more than 17 years of experience hiring and working with customer service reps as well as managing recruitment teams that specialize in customer service and call center roles. It’s a great business to work for! You'll find indicators of what's expected. This makes this a good work choice for: It is no longer possible to pretend that the digital revolution was just a fad. You’ll learn how to effectively solve problems. Customer service means better product understanding. Empathy is an important character trait for customer service staff to have because they have to interact with many different kinds of customers and solve their problems, whilst representing the company in the most human way possible. ... Why Work at Lloyds Banking Group? I think this is a perfect start of any career as it give you some basic business communication skills, you learn how to work with the objections, work under the pressure, how to talk to different people, show your empathy, but not to take it to close. Among the issues with obtaining degrees through higher education these days are the amount of time and money involved. Customers want to feel like they can relate to the people they are working … Why do you want to work in customer service? Current customers can refer business and prospects can become customers. Without them, … Customer service is a term you see a lot in career advice and job descriptions when you’re applying for jobs. The customers help the organization remain in business and viable. An impressive knowledge of a product, including how to obtain it is also a must for a salesperson. Customer service is important to the employee because if there are no customers, then there is no company. Managing a team of customer service assistants on a given shift, you’ll make sure everyone works together and the store is ticking over nicely Find out more. Some work directly for parent companies; others are employed by large call centers on a contractual basis. But many non-business organizations are now taking “business” approaches towards how they handle their work. We all know employees who are never not working, even if it’s just fielding phone calls at home. Not only does working in customer service mean you’re the face of the company, which is a worthwhile responsibility in itself, it also enables you to genuinely help make people’s lives better. The interview question ‘why would you like to work in customer service’ is among many other motivation interview questions asked in job interview. There are situations in which darling you working in customer service is a beautiful scenario for all parties. And whether you’re behind a counter at a physical store or assisting customers over the Internet, customer representative work allows you to gain expertise at many different forms of it. Cassidy Hennigan is a former recruiter, passionate about career development and productivity techniques. Among the technologies that this job provides valuable work experience with are: The doctor who’s never without a beeper. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. But they don’t and, short of going into a store (if that’s even possible, at my job it wasn’t), calling customer service is the best way to get to the root of the issue and, hopefully, be able to do something about it. And while promotion can certainly happen on many levels within this field, employees should expect to begin at entry level positions. Will AI Take Humans out of Customer Service in The Near Future? Please select the Tab Content in the Widget Settings. Or maybe you’re employed by a Hawaiian resort, where your customers are vacationers. 11 Ways Customer Satisfaction Correlates with Business Results 1. For instance, representatives who work in banks may answer customers’ questions about their accounts, whereas representatives who work for utility and communication companies may help customers with service problems, such as outages. While the duties of these departments often remain the same, the names have frequently been changed. For example, the responsibilities and duties of sales associates include meeting and working with a variety of clients. A customer service career is not without its challenges. For over 320 years Lloyds Banking Group have been making a difference to the lives of customers, businesses and communities. Maybe some of the employees are not directly involved with product related issues and, also not in customer service department but what they do; affect the products in any way. If you’re considering a career in customer service and want to know more about its benefits, we’ve rounded up some of them here: You’ll improve and build transferable skills. I don’t think I should say the truth: I need money, my friends say customer service is easy. Federal, state, and municipal governments in particular are using service departments for everything from mailing out tourist brochures to resolving fines. The art of solving problems quickly, successfully, and diplomatically is a vital skill in any workplace, and you’ll almost certainly perfect it in a customer service environment. It may sound cliché, but whichever area of customer service you work in, your role will go beyond just answering calls. Because of the way in which their jobs are structured, customer representatives get to leave work at work. In fact, 54% of millennials say that have stopped doing business with a company due to bad customer service. The ability to be relatable. Some of these jobs are indeed great employment prospects, and some of them will be occupations that are extinct a decade from now. Whether office-based or in a store front, the main benefit of having a customer service... 2. All of my friends work in customer service. Read on to learn why customer service is definitely a field to consider. Hands On Help – Being the first point of contact for customers is a huge part of any customer service career. It also involves listening carefully to customer wants and concerns. Customers need to be satisfied and you wouldn’t want your services to let people down. It means how well you work with customers to make them feel happy in their buying experience. This is a routine job. Bottom line, your customer service team is often the face of your company, and customers’ experiences will be defined by the skill and quality of the support they receive. Learn to work in stressful jobs: Workers … Some companies even offer bonuses or commission-based schemes. For most customer service roles, you won’t need a degree or any previous job experience to get started, which is ideal for someone who’s looking to get their foot in the door. A company’s most vital asset is its customers. Having to work in a team, and developing better customer service teamwork is one of the fundamental keys to a consistent customer experience. The chance to help. They say it’s an easy job. A strong company will already have great customer relationships. 1. Traditionally, this type of job processes and ships orders and handles complaints. But for individuals with excellent problem solving, reading, and people skills, this field offers much in demand jobs with ample promotional opportunities for the foreseeable future. Roughly 50 percent of all customer representatives are now working from their homes wither on phone or through a website chat. I’m not working in customer service at the moment, but I used to and I love this job very much. If you want all of your customers to experience something meaningful from customer service interactions, you’ll need all of your team members to work together to deliver the type of experience that customers really care about. When one thinks of a customer representative, one pictures an individual working away within a call center. It’s a really important skill, because so many jobs involve encouraging customers to … But with high skills and really good experience in your resume, you can find famous world customer company. Companies measure success or... 2. you have to work quite hard to communicate your motivation levels with the employer. We have probably all experienced poor customer service at least once. Why I love working in Customer Service. It is because the motivation level of each and every candidate is inferred by the interviewers. You dread having to do it. Customer service pros usually have to wear lots of hats at the same time, meaning you’ll need to hit the ground running and use lots of different skills as well as pick up new ones along the way. Meriden Hall, Main Road, Meriden, West Midlands, CV7 7PT, United Kingdom, We use cookies on this website, to find out more see our, Helping you return to the workplace safely, 5 benefits of working in customer service. A customer service career is not without its challenges. Whether you’re seeking your first job role or planning a long-term career in customer service, it’s a given that problem solving is the bread and butter of the job. Because of the way in which their jobs are structured, customer representatives get to leave work at work. Customer service is an integral part of our job and should not be seen as an external extension of it. All rights reserved. The result is less job burn out and stress, and the ability to start each day fresh. Example: "I love this company. Training that a customer representative might expect to receive includes: Courses are seldom more than a day and often include role and group exercises to enhance skills. Managerial positions within this field often require certificates or undergraduate degrees, which can take anywhere from a few months to several years to acquire. To use all of the products to answer their queries and a team that you 're serious about the and! High skills and really good experience in your resume, you can find famous world customer company are: doctor. Certainly still exist, both businesses and communities should say the truth: I need money, representatives! 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