In person TSAPreCheck renewals completed at an enrollment center require a nonrefundable renewal fee of $78.00. Wayne Schlicht, a 20 year veteran IT Help Desk architect, provides some insight. G. TSA Single Point of Contact (SPOC): The TSA SPOC is the service desk for all IT customer related issues. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. ET, to request a gender data update with the TSAPreCheck Application Program. All Rights Reserved Worldwide, Single Point of Contact (SPOC) | Service Desk KPI. You will receive an email or phone notification with instructions on retrieving your KTN online. The assigned KTN must be used when booking travel. Please visit here to begin your renewal. TSA employees work hard to make sure our skies stay friendlypreventing dangerous materials and people from flying and helping you arrive at your destination safely. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. The security threat assessment is valid for a period of 5 years, but individual State licensing rules will determine the expiration of the HME on the commercial drivers license. The information collected by TSAs contractor is provided to TSA and used only for the purposes of conducting TSAs security threat assessment to determine eligibility and use for TSA application/enrollment programs. Medical certification is not required. Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations. Thank you for your flexibility as we transition Human Capital inquiries to the Customer Care team and enhance the TSA candidate experience. To make an appointment for card pick-up, you must first check the status of your card. You may renew your TWIC up to one year prior to the expiration date printed on the TWIC card. Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment. Cash and personal checks are NOT accepted. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. TWIC Apply for a TWIC card. The name provided on the TWIC application must be the name used when making your airline travel reservations. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. For Assistance. Call (866) 289-9673 Automated information is available anytime in several languages. The cost to be fingerprinted at a TSA Universal Enrollment Services location is $24.00. You will receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA. If your card status indicates your card is available to be picked up, then you may make an appointment online via the website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). A SPOC service desk is not expected to resolve every ticket it logs. ET, to request a gender data update with the TWIC Program. Yes. Please see attached IDHS Challenge Brochure for answers to your questions. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider. 2022 Metricnet, Llc. There are many different jobs at TSA, and all of them play an important part in keeping our airports and planes safe and secure. img#wpstats{display:none} View information about and directions to your nearest TSAPreCheck enrollment center. The TSAPreCheck Application Program does not require a passport and is intended for expedited screening access at domestic airports. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients. State Drivers Licensing Agencies may now issue a Hazardous Materials Endorsement (HME) to applicants who present a valid Transportation Worker Identification Credential (TWIC). For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. Configured reports: These are tailor-made without programming nor touching DB. Credit cards are the preferred method of payment and enrollment centers accept Visa, MasterCard, American Express, and Discover credit cards. The name provided on the TSAPreCheck application must be the name used when making your airline travel reservations. ET Weekends/Holidays: 9 a.m. to 8 p.m. This does not include potential wait time at the enrollment site prior to being serviced or travel time to get to the enrollment center. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Securitys interactive Trusted Traveler tool to compare the various programs. Find answers to commonly asked questions regarding MetricNet products and services. It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. In all cases, no item or attire may cover or otherwise obscure any part of the face. This may take longer if there was difficulty capturing your fingerprints during enrollment or if you maintain potentially disqualifying factors, such as past interactions with law enforcement. It is critical you bring the required identity/immigration documentation to the in-person enrollment. You can add or change information entered during pre-enrollment during the in-person enrollment process, where you will review your application for accuracy and completeness and submit your fingerprints. Effective February 2012, if you apply successful clearance results from your most recent TWIC security threat assessment (STA) and are licensed in a state that allows you to apply those prior STA results towards obtaining your HME, a concept known as STA comparability, then you do not have to pay full price for your HME. [email protected] The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. ET My TSA App The MyTSA app provides you with 24/7 access to the most frequently requested airport security information on any mobile device. You may also use our Contact Us form for further assistance. You will be able to request assistance with enrollment questions via the pre-enrollment website. Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. This section of our Resource Library contains comprehensive metrics ebooks and introductory guides. Your TA information is available on the Application form. No, you can select any gender option on the TSAPreCheck application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). Male, Female, and Another Gender are the only gender options currently available. Email You can request information, submit a complaint or compliment, tell us about a TSA PreCheck issue, and request TSA Cares Assistance as well as let us know about a security issue or civil rights violation. If the FBI is not able to process your fingerprints due to quality issues, your final eligibility determination may take longer to complete due to manual processing, and you may be contacted to return for reprinting. If members would like to update their email and/or phone number, they may do so here. Click here to see if your card was affected. Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. Most members will be able to renew completely online, but others may be directed to renew in person at an enrollment center after filling out the online membership renewal form. TSA HRAccess HELP DESK AT 1-877-872-7990. CDL holders who are approved for an active HME Threat Assessment are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. Most applicants will be able to renew online without visiting a UES enrollment center. Customers who enrolled at a UES Enrollment Center (from agent/participating states) may check status online or may contact the UES Call Center at 855-DHS-UES1 (855-347-8371). Renewing will NOT add 5 years to the current expiration date. A Knowledge Base with every type of issue identified and a solution or an escalation point available. Lost and Found Locate items left at a security checkpoint. You do not need to provide documents that prove you have previously used another name or alias. Unless worn daily for religious reasons, all hats or headgear must be removed for the photo. This means that your Help Desk will own the support ticket for the user that called from end to end. ET, to request a gender data update with the TSAPreCheck Application Program. TSA Contact Center: (866) 289-9673 Weekdays: 8 a.m. to 11 p.m. You can select Male, Female, or Another Gender as your gender when applying for TWIC. Click here to find the closest enrollment center. Contact Us. Please call the TSA HR Access Help Desk at 1-877-872-7990 between the hours of: 7:00AM - 8:00PM ET Monday - Friday, 10:00AM - 3:00PM ET Saturday, or 11:00AM - 4:00PM ET Sunday. Payment must be made during in-person enrollment. MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
The EYO stakeholder purchases the UES workstation and other equipment necessary to conduct enrollments and activations, as well as a maintenance contract for the workstation. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. Full Time position. You must fill out the HME application online or over the phone (depending on existing application procedures within the State in which you are applying) and confirm the TWIC STA is valid and there is sufficient time remaining prior to the TWIC expiration date (one year or four years depending on the state). You may be asked to provide valid identity documents to support your claim. This means in a 10 agent IT Help Desk, 8 agents should be answering the calls and 2 agents should be assisting the front line IT Help Desk agents. You may also check your application status online. application process, please review a JOA very carefully. If you have multiple documents under different legal names, please provide the identity and proof of citizenship/immigration documents with the name that you would like to travel under. Members will receive an email or phone notification with instructions on retrieving their KTN online. Service Desk - TSA I. TRC Staffing Services, Inc. Louisville, KY. . Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening. You may select your preferred gender during enrollment, even if the gender selected does not match the provided documentation. A medical certificate may be required. Global Entry participants entering the UnitedStates proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, have their fingers electronically scanned, and make a customs declaration. During your in-person enrollment, the enrollment center trusted agent will capture the best quality fingerprints possible to submit with your application. Provide 24X7 first-line support for all Warehouse Automation. Does your Help Desk structure need help? If the user calls, our IT Help Desk needs to be able to solve it or know where to send the ticket. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. TSA Cares Submit a request for assistance through the TSA screening checkpoint. Bring your TWIC to an enrollment center to have the PIN reset at no cost. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wed love to keep you updated with our latest posts and tips! It is recommended that you schedule an appointment. The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). You can make an appointment time at an enrollment center, convenient to your home or traveling circumstances. Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. It is 24/7. If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Service management software for the public sector, bridging the gap between the administration and the final citizen. Support organizations that follow a SPOC model typically have lower costs, and higher customer satisfaction that those that do not follow a SPOC process. This issue is referred to as TWICs with missing fingerprints. Cost vs. Price Benchmarking: Which Do You Need. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades. The cost for TSAPreCheck membership renewal varies depending on how you complete your renewal. Legal name change that has not been reported to TSA. Your questions and comments are important to us. E-mail address for name change documentation: If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document. 552a. 2. These include security-related offenses at an airport, on board an aircraft (including assault, threat, intimidation, or interference with flight crew, physical or sexual assault or threat of physical or sexual assault of any individual on an aircraft), at a maritime port, in connection with air cargo, and other regulatory violations. You are not required to pre-enroll in order to complete the application process; however, TSA encourages you to pre-enroll to facilitate the application process: Please note, pre-enrollment may not be available for all programs. Please note that by choosing a reduced-fee STA in a state that offers comparability, the expiration date of your HME will be the same as your TWICs expiration date. Most TSA UES enrollment centers will accept walk-ins for TWIC applicants. You can review the process and eligibility document(s) required at your leisure.