On my way to MWC in Barcelona. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. New updates are being added at the bottom of this story. All rights reserved. Useful comments include a description of the problem, city and postal code. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". Twitter: @jean_ERdC. Murphysboro. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. Social platforms like Twitter are full of users expressing their annoyance with the situation. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. We strongly recommend that you upgrade to a more current browser. Switching to @fuboTV this weekend. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. She moved in Nov and since then Optimum has never worked properly. Unplug your router (don't just press the power button). If no outage is shown, trytroubleshootingthe issue. Our lines, which hang on power poles, require power supplies to be active. Read on for details. Let's get started today. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. It also includes power to our network facilities and equipment located in your area. Stay updated on the latest products and services anytime anywhere. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. Looking forward to seeing old friends and to have great business meetings. Criterion Digital 2023. Invalid password, please complete all fields. But of course that customer service option is available 24 hours a day. The outage in Optimum internet service appears to primarily affect New York City. By using this site, you agree to its use of cookies. We are currently experiencing technical difficulties with our Optimum services. Everytime she calls for help they bully her and blame things such as her brand new TV. Realtime status of outages and problems with service providers. Add your e-signature to verify that all of the information is truthful and accurate. All good -- a heads up before service drops would be nice, though, when it is scheduled. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Make sure to report and "downvote" such posts. By signing up, you agree to our Terms of Use and Privacy Policy. Choose the phone number corresponding to your area. Optimum Fiber 5 Gig. Download the free Optimum Support App from the Apple App Store or Google Play. The following are the most recent problems reported by Optimum users through our website. {{#query}}Nothing found for query "{{query}}"{{/query}}. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . 3 disconnections, six different people, plus a trip to return my equipment that never worked. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. Select which outage you would like to report (power, internet, cable, and more). If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Do you want a receipt for your payment? If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. If this does not help, pleasemessage us. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. 5,000. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Use a third-party "status checker" website likeDowndetector orOutage.Report. ^Whitney. @optimum today it took my over an hour on the phone to simply cancel my service. We are always here to help! If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. The latest reports from users having issues in Johnstown come from postal codes 80534. Could anything be blocking internet signals? Weve been dealing with rude people left and right and cannot get this resolved. All rights reserved. You can call the Optimum Customer Care department at 1-888-705-7171. Check the Optimum Facebook page. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. If you have any tips or frustrations you wish to share, please leave a message in the comments section! If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. Useful comments include a description of the problem, city and postal code. ^Whitney, Hello! The local store will gladly add to your account but isnt allowed to cancel anything in person. 1. Why not let DoNotPay handle your claim on your behalf? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . #mwc2023 @optimum is the King of unsolicited junk mail for a service that I never ordered. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Tips? Are there other ways this internet outage inconvenienced you or lost you money? If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Did you know you can be compensated for losses if your internet goes out? @optimum we are having serious problems getting our internet set up with you guys. Internet & TV . . Latest outage, problems and issue reports in social media. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Confirm your phone is not in Airplane mode. How To Fix an Android That Can't Make or Receive Calls. All services not available in all areas. I am terribly sorry to hear that you are without service at this time. Find out what is going on. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. At the moment, we haven't detected any problems at . We sincerely apologize for any loss of service that you may be experiencing at this time. No internet yet again for random stretches of the day. Internet speed issues - 13 %. ^Whitney, Hello Raemond! Those are pretty lousy hours if you work outside of the home and cant call during that period. Optimum / Cablevision outages reported in the last 24 hours. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. Compile your information and send it to Optimum Internet. The most recent Optimum outage reports came from the following cities: Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Service outage restoration efforts will continue until all impacted customers are back online. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Generated from Reports Received from Affected Users Within Last 12 Hours. Try these tips to troubleshoot problems you think might be on your side. 2. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. At the moment, we haven't detected any problems at Optimum. Having problems? Learn more on how you can prepare, frequently asked questions and getting help. To the surprise of many, the outage was not a common . Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. 5 days without internet and the issue is still NOT resolved. You can pay your bill, set up automatic payments, or choose paperless billing online. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Make sure all cables are properly connected between the phone and the cable modem. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? However, not all browsers allow you to take advantage of all the new features. S.E. Is Straight Talk Down Or Is It Just You? Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. ^Angie You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. In the last three months, how would you rate Optimum? These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. We are always here to help! ^Whitney, Hello! ^Whitney, Hello! If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. 5 days without internet and the issue is still NOT resolved. Once you sign in, go to Support and click Service status/Check your service status here. @optimum is only giving me a $20 credit for the loss of service. Internet down - 50 %. Please help! Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Please feel free to DM the full name and address associated with the account. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Skip to main content. All rights reserved. There are usually signs that help you figure out what's going on. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. My 70+ year old mother has been a loyal @optimum customer forever. 5 days without internet and the issue is still NOT resolved. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Invalid password, please complete all fields. You can rest assured knowing we'll make the best case for you. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Source. We are always here to help! While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Share them here. This isn't a complete list. The name of the person in charge of claims. Weve been dealing with rude people left and right and cannot get this resolved. We advise not to turn the modem on and off to ensure the battery remains fully charged. iPhone v. Android: Which Is Best For You? Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Report a Problem. Advertisement. Leave a message in the comments section! 2023 CSC Holdings, LLC. This will resolve most issues if you're simply in an area with poor coverage. I've tried to make her switch for years but you finally convinced her. Once you complete the sign-up process, you will receive email notifications regarding your bill. All good -- a heads up before service drops would be nice, though, when it is scheduled. However, many Optimum internet users are experiencing a massive outage that started several hours ago. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. 2. Facebook - Optimum Verify your account information. @optimum let's break up. Click them to call Optimum now (assuming its not after 6:00 p.m.). ^Whitney. Indicate when the Optimum outage started and how long it lasted. We are currently working to resolve this as quickly as possible. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. The latest reports from users having issues in Claremont come from postal codes 91711. Realtime status of outages and problems with service providers. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). @OptimumHelp You aren't here to help. Realtime status of outages and problems with service providers. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. They wont require you to sign a contract. Problems in the last 24 hours in East Bank, West Virginia. This raises the question, donthey have any customers under 70. There could even be connection issues between your home or business and the nearest utility pole. Are you currently in need of any assistance? Comes out to $2.86 a day. Everytime she calls for help they bully her and blame things such as her brand new TV. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. @OptimumHelp You aren't here to help. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Optimum may already be working to resolve the issue. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. 5 days without internet and the issue is still NOT resolved. Go to the Outage Refunds product on DoNotPay. How do ya like that? Criterion Digital 2023. Optimum/Altice Complaint Information. However, it could also be a random problem on your side. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Problems in the last 24 hours in Murphysboro, Illinois. There are usually signs that help you figure out what's going on. Check for outages. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Problems in the last 24 hours in Menlo Park, California. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Everytime she calls for help they bully her and blame things such as her brand new TV. Ways to check for large-scale outages across Optimum's network. An outage is declared when the number of reports exceeds the baseline, represented by the red line. You can. En . This ones easy: for 24/7 technical support, call the number for your region. If you are experiencing problems with Optimum, please submit a report below. We are always here to help! CDC: https://emergency.cdc.gov/. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. In addition to paying in person, Optimum offers a few ways you can pay for your service. I am terribly sorry to hear that you are without service at this time. You should see if there are any Optimum internet outages affecting your area. They only let their customers know about half an hour ago. Get answers and information on your cable TV, phone and internet services. It also includes power to our network . Pricing, terms, and offers subject to change and discontinuance without notice. Device, navigate to https: //www.optimum.net/support/phone-list/ questions and getting help upon the specific problem you 're in... Status/Check your service status here a third-party `` status checker '' website likeDowndetector.... This internet outage inconvenienced you or lost you money a few ways you can call the for! 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