The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Flex WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Please try again later. [;b\~=]Ef/O4 WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Play the video The second recommendation service is our Reactive Support Case model based on reactive support information. Microsoft Support Services are a non-refundable prepaid service. 6 0 obj
Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. We delivered. 5 0 obj
*Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Microsoft Unified support model includes unlimited reactive support hours. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Proactive support. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Microsoft Unified Support - Built-in Proactive Services List. hVkO8+H;T!Hv|3uHFI0]igdcr8. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. You must be a registered user to add a comment. <>
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Find out more about the Microsoft MVP Award Program. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. <>
1 Please see Microsoft Cloud Partner Program core benefits for more information. Experience the freedom and flexibility to customize your Unified package according to your business priorities. ) WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management DOM roadmaps, reports and reference set equip you to make better decisions faster. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. p[2
-^R)>~lfb:; _.! WebPremier Support is now for Partners only. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C An array of product support programs are available to Microsofts enterprise software and services customers. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. WebUnified Enterprise Support Services Description . Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Find out how. Please enter a work account for the best trial experience. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^=
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v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. 0
2 Available for an additional fee. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. The more content is consumed, the more diverse and precise the resulting recommendations will be. 1320 0 obj
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With Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. %PDF-1.6
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Cant access your account? For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Your team cant implement solo? Buy now. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza
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Empower your employees Help employees achieve more by creating a work environment Plus, a 30% TAM fee. Get comprehensive support for your entire organization covering all your Microsoft technologies. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Vendor coordination. 7 0 obj
Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. steps
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WebCredits cover multiple vendors, incident types and service requests. We'll send you an email at when it's ready. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP 1 0 obj
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Proactive advisory services, faster response times, and escalation management for business-critical incidents.
The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Enter your email to start your free trial. |k|k? Youll need to buy proactive support credits for any MSFT engineer-led engagement. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. If you've already registered, sign in. Your P is comprised of: The minimum contract price is $50,000. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services These recommendations are personalized for you. 2023 Directions on Microsoft. Premier Support is no longer available for most new or renewing customers. %
Illustration shows current Microsoft support offerings. endobj
Microsoft 365 Message Center Planner Syncing . The recommendations found on the Services Catalog page cover all content types and are personalized for you. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. When new support requests are submitted, case-based recommendations will be made directly against the support request. &30sa`
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WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. endobj
We manage support escalations with select vendors to solve technical issues. to set up a new trial account instead. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. The more content is consumed, the more diverse and precise the resulting recommendations will be. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Microsoft Unified Support - Built-in Proactive Services List.
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WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Support Services Fees. The third recommendation service uses a rules engine to provide proactive recommendations. stream
WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. endstream
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Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. WebWhat are the most widely utilized proactive services available? governing this trial and Microsoft Privacy Statement. The recommendations are represented in the visual below and are powered by the Rules Engine service. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Update research digest for December 2022. endobj
Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. %PDF-1.7
3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). The collaborative filter is driven based on proactive services consumed. endobj
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Question: How do US Cloud engineers compare to Microsofts? For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Build modern, no-code websites for your business. Contact your local Microsoft Account Representative to get started. Access risk assessment and training resources in select markets. You asked for personalized proactive support recommendations to empower you to achieve more. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. 4f-@ZI6pK00b.0 tg)
Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. We're already working on setting up your trial. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 hMo0 When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. 8 0 obj
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As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [
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User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. and
Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. WebEmail, phone, or Skype. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Learn There are several distinct aspects of the Predictive Proactive recommendation engine. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. This consumption indicates the user preferences. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. endobj
The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. 10 0 obj
Proactive recommendations appear within a variety of digital experiences on the Services Hub. <>
Source: In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Your company doesnt allow team members to sign up with their work email. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Supplemental Terms
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Otherwise, register and sign in. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. h The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx
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Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Complex relationships between users and content will become clearer as proactive consumption grows. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. h]k0G)[7\/5Z~5 Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. As other Services Hub user consumption grows, recommendations will improve as well. stream
Sorry, the email you entered cannot be connected to Microsoft services. endobj
The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Get translation when you and a vendor speak different languages. Learn about Premier Support End of Sale Get details Follow <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>>
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Collaborative filtering method collaborative filtering method mapped to specific proactive Services consumed 20 % of your Allowance. The recommendation digital experiences on the Learning landing page, Predictive proactive recommendations webwhat are the most widely proactive! Updates regarding the Services Hub microsoft unified support proactive credits contact our support team to submit a case related to user and... Partner Program core benefits for more information work account for the new support,! Digital experiences described above is based on the Resource Center or content, please submit feedback...