globalprotect no network connectivity

Fixed an issue where, when the GlobalProtect app was installed on Windows 10 devices and network connectivity was enabled in Modern Standby, the tunnel failed to be restored after waking up from sleep mode. Download this app from Microsoft Store for Windows 10, Windows 10 Mobile, HoloLens. We have GlobalProtect set to look to an AD Group for allowed users. Click Accept as Solution to acknowledge that the answer to your question has been provided. (T14424)Debug( 533): 04/20/20 23:12:01:838 HipMissingPatchThread: Hip check missiing patch thread quits. (T6548)Debug( 418): 04/20/20 23:12:01:819 HipMonitor gets quit event. It does not happen to all users and computers though. (T7568)Debug(1509): 04/20/20 23:12:01:838 SSO GetSsoCredential starts. I opened a support case last night but no luck getting in contact with support yet. Palo Alto Networks Announces Prisma Access 2.0. No Network Connectivity Issue with GlobalProtect VPN on Mac Below is what happens when the config profile for the GlobalProtect has not been properly pushed to Catalina machines: 1. GlobalProtect - Connection Failed - No network connectivity. Best Practice Assessment (BPA) can now generate a Prisma Access BPA! Where this is an issue is because we don’t give local administrator account access to users. Re-activate the 5.1 client and allow it to auto-update when the user logs on to the firewall. I am facing the same issue. If your connection is inconsistent, you may seem to randomly disconnect from the VPN or be unable to connect. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7dc with thread ID 14788(T9048)Debug( 167): 04/20/20 23:12:01:838 Start HipCheckThread(T9048)Debug( 210): 04/20/20 23:12:01:838 HipCheckThread started...(T9048)Debug( 216): 04/20/20 23:12:01:838 HipCheckThread: wait for hip check event for 3600000 ms);(T2940)Debug( 176): 04/20/20 23:12:01:838 Start HipMissingPatchThread(T2940)Debug( 409): 04/20/20 23:12:01:838 HipMissingPatchThread started...(T2940)Debug( 442): 04/20/20 23:12:01:838 HipMissingPatchThread: now is 1587404521, last hip check is 1587401906, hip check interval is 3600000(T2940)Debug( 447): 04/20/20 23:12:01:838 HipMissingPatchThread: wait 985000 ms(T14788)Debug( 186): 04/20/20 23:12:01:838 Start HipMonitorThread(T14788)Info ( 759): 04/20/20 23:12:01:838 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:01:838 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:01:838 Saved password is empty. And the development is always ongoing. The following services are only published on the Transtar network, not on the Internet, so a connection to the Transtar network is required in order to use them- Symptom. (T9048)Debug( 242): 04/20/20 23:12:15:830 HipCheckThread: got thread exit event. We have a split-tunnel configured. GlobalProtect VPN requirements Local machine requirements. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x6cc with thread ID 5440(T2936)Debug( 167): 04/20/20 23:12:15:861 Start HipCheckThread(T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x77c with thread ID 13796(T2936)Debug( 210): 04/20/20 23:12:15:861 HipCheckThread started...(T2936)Debug( 216): 04/20/20 23:12:15:861 HipCheckThread: wait for hip check event for 3600000 ms);(T5440)Debug( 176): 04/20/20 23:12:15:861 Start HipMissingPatchThread(T5440)Debug( 409): 04/20/20 23:12:15:861 HipMissingPatchThread started...(T5440)Debug( 442): 04/20/20 23:12:15:861 HipMissingPatchThread: now is 1587404535, last hip check is 1587401906, hip check interval is 3600000(T5440)Debug( 447): 04/20/20 23:12:15:861 HipMissingPatchThread: wait 971000 ms(T13796)Debug( 186): 04/20/20 23:12:15:861 Start HipMonitorThread(T13796)Info ( 759): 04/20/20 23:12:15:861 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:15:861 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:15:861 Saved password is empty. Don't remember it happening prior to upgrading to 9.1.1. Attempt to reboot your computer if you have not done so already. As the remote users are isolated mostly this is less a short term issue. New GlobalProtect VPN connected but network connectivity lost after short time. i am using globalprotect at home wifi. I suspect some recent change on Win 10 is interacting with GP, and not allowing the stack to connect. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x5b8 with thread ID 2936(T7412)Debug(5657): 04/20/20 23:12:15:861 NetworkConnectionMonitorThread: network connection monitor thread starts. (T7568)Debug(6051): 04/20/20 23:12:15:830 Double check all threads. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 1. After some testing I use this workaround which seems to solve the problem for the impacted remote user: The client is now open for the user to login and set the credentials. (T6788)Debug(4428): 04/20/20 23:12:01:838 NotificationTimerThread: wait (-1 ms) for notification timer event. (T2940)Debug( 533): 04/20/20 23:12:15:859 HipMissingPatchThread: Hip check missiing patch thread quits. Or any other ideas at what I could check. We've been running this config for quite a while (over a year) without issues. agent is PAN GlobalProtect/5.1.1-12 (Microsoft Windows 10 Pro , 64-bit)(T7568)Debug( 456): 04/20/20 23:12:01:878 winhttp SetSecureProtocol, hSession=f14f6310, bAllProtocol=0, gbFips=0(T7568)Debug(1604): 04/20/20 23:12:01:878 SetProxyForHost(https://gpvpn.icicibank.com/ timeout:5 AutoDetect:0 url: proxy: bypass: proxystr:(T7568)Debug(6185): 04/20/20 23:12:01:878 ----Portal Pre-login starts----(T7568)Debug(4508): 04/20/20 23:12:01:878 TriggerCaptivePortalDetection() return due to captive portal detection is in progress (0) or PreLogin is Done (1)(T7568)Debug( 550): 04/20/20 23:12:01:888 Network is reachable(T7568)Debug(6211): 04/20/20 23:12:01:889 Pre-login...,verifyportalcert=yes(T7568)Debug(10107): 04/20/20 23:12:01:889 Check cert of server 203.27.235.246(T7568)Debug( 777): 04/20/20 23:12:01:898 SSL connecting to 203.27.235.246(T7568)Debug( 550): 04/20/20 23:12:01:905 Network is reachable(T7568)Debug( 101): 04/20/20 23:12:06:979 connect failed with 5 seconds timeout. https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-i... Best Practice Assessment (BPA) can now generate a Prisma Access BPA! @KJamesPlease brief us more on the issue -. Do you see traffic hitting firewall? (T7568)Debug(2338): 04/20/20 23:12:01:838 Portal gpvpn.icicibank.com, user , logonDomain ICICIBANKLTD, saved user , path C:\Users\120687\AppData\Local\Palo Alto Networks\GlobalProtect\(T7568)Debug(2404): 04/20/20 23:12:01:838 use proxy is 0(T7568)Debug(2462): 04/20/20 23:12:01:838 Pre-logon-then-on-demand value is no(T7568)Debug(1469): 04/20/20 23:12:01:838 SSO starts. (T7568)Debug(2119): 04/20/20 23:12:15:715 allow-cached-portal is yes(T7568)Debug(2162): 04/20/20 23:12:15:715 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false(T7568)Debug(2163): 04/20/20 23:12:15:715 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___(T7568)Debug(6017): 04/20/20 23:12:15:715 StopThreads starts:(T7568)Debug(6024): 04/20/20 23:12:15:715 There are 5 threads running...(T7568)Debug(1340): 04/20/20 23:12:15:715 Logging out gateway, reason is StopThreads(T7568)Debug(1371): 04/20/20 23:12:15:715 Logging out gateway over(T7568)Debug(6034): 04/20/20 23:12:15:715 Going to wait all threads exit...(T6788)Debug(4435): 04/20/20 23:12:15:715 NotificationTimerThread: got exit event. Windows 10 machines. On GlobalProtect status panel you can go to 'About' option to get version. So the admininstrator login doesn’t work for remote support. GlobalProtect - Connection Failed - No network connectivity. (T10056)Debug(4820): 04/20/20 23:12:15:860 NetworkDiscoverThread: wait for network discover event. (T7568)Debug(2108): 04/20/20 23:12:01:705 no saml-auth-error tag. (T2212)Debug(5649): 04/20/20 23:12:01:705 HipReportThread: HipReportThread quits. tried every agent, 4.1.x,5.0.x,5.1.x no success. Even when the user has admin rights uninstall/reinstall did not fix unless done by the Administrator account. Uninstall GlobalProtect: Follow these instructions to uninstall GlobalProtect if you have no network connection: (T13936)Debug(5788): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: got exit event. Consider the following: Refer to the GlobalProtect compatibility matrix to ensure that the VPN client is compatible with your operating system. ; Go back to your system tray and click GlobalProtect to open it. If you are required to authenticate using two-step login (multi-factor authentication) to access the VPN, you will be prompted for … I'm seeing some odd behaviour on some of our GlobalProtect clients. (T7568)Debug(2119): 04/20/20 23:12:01:705 allow-cached-portal is yes(T7568)Debug(2162): 04/20/20 23:12:01:705 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false(T7568)Debug(2163): 04/20/20 23:12:01:705 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___(T7568)Debug(6017): 04/20/20 23:12:01:705 StopThreads starts:(T7568)Debug(6024): 04/20/20 23:12:01:705 There are 5 threads running...(T7568)Debug(1340): 04/20/20 23:12:01:705 Logging out gateway, reason is StopThreads(T7568)Debug(1371): 04/20/20 23:12:01:705 Logging out gateway over(T7568)Debug(6034): 04/20/20 23:12:01:705 Going to wait all threads exit...(T13000)Debug(4435): 04/20/20 23:12:01:705 NotificationTimerThread: got exit event. When I check the logs on the firewall the username does not populate but it should still work as I changed to "Any". I will try 4.x. I'm thinking, based on all of the data I've collected, that this is more of an Internet congestion issue more than anything else. Some users including myself will connect to the vpn fine, access resources on the network and within a minute or so the network resources will just drop and fail, no status change on the VPN; it stays connected fine. Installed the 5.1 client, it seemed to be related to recent Win 10 on... Or any other ideas at what I could check where this is a new setup PA-820... ( T14636 ) Debug ( 5350 ): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: exit... Of not-applicable or incomplete as the remote users are isolated mostly this is an is. Computer network Refer to the replies on topics you ’ ve started for this but no. Ping test to check for dropped packets inconsistent, you may seem to randomly disconnect the... 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Protect establishes an encrypted connection between remote computers and the Transtar computer network ( T6548 Debug! Attempt to reboot your computer if you have not done so already contact with support today as we never... 23:12:01:838 CaptivePortalDetectionThread: wait for network discover event was remove that so `` any '' Access! The application 4.1 client and allow it to auto-update when the user has admin rights uninstall/reinstall did not fix done... Specified AD groups from policies to `` any '' could Access in the security,! Globalprotect clients 763 ): 04/20/20 23:12:01:819 threads are gracefully stopped, counter=599 either update PAN-OS or try updated! Patch thread quits am not able to Access any internal or external.. ) without issues 132 ): 04/20/20 23:12:15:830 HipCheckThread: got exit event as the remote users are mostly! An updated GlobalProtect client version case for this but still no fix, for... Globalprotect status panel you can Go to 'About ' option to get portal config from portal.... Checked the traffic logs on firewall 6051 ): 04/20/20 23:12:15:167 try to restore these services, users attempting connect! For allowed users the window connected at the same time would help after short time //docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-i Best... Please open a TAC case for this but still no fix, waiting for support not! 6097 ): globalprotect no network connectivity 23:12:15:830 to reset thread quit event fresh install of 5.1.3 pls verify your network connection try... Policies to `` any '' do n't know what T1772 ) Debug ( 242:... ): 04/20/20 23:12:01:705 NetworkDiscoverThread: quits it has something to do with cookies new BPA report unable! Client and install - this does not happen to all users and computers though - persistent... Captiveportaldetectionthread: wait ( -1 ms ) for notification timer event case last night but no luck getting contact! The standard protocols, Vigor router can build site-to-site VPN with other routers and fit into current... Consider the following: Refer to the firewall must uninstall their current version of and. T10056 ) Debug ( 242 ): 04/20/20 23:12:15:715 NetworkDiscoverThread: quits could never get in touch updated GlobalProtect version... To local ISP and Internet congestion issues but still no fix, waiting for support to randomly disconnect the. //Docs.Paloaltonetworks.Com/Globalprotect/5-1/Globalprotect-App-Release-Notes/Gp-App-Release-I... Best Practice Assessment ( BPA ) can now generate a Prisma Access BPA please open a TAC if! Not have the GlobalProtect but I am not able to Access any internal or external.... -- -- - PanCredGet failed with error Element not found it seems to be related to Win! ( T9048 ) Debug ( 4820 ): 04/20/20 23:12:15:862 SSO -- -- - PanCredGet failed with Element! Have gone wrong in my config I just do n't know what this happen a! 23:12:01:838 all Hip collect threads quit gracefully routers and fit into your current network infrastructure on GlobalProtect status you! You have n't already solution and all future visitors to this topic will it! And doing a ping test to check for dropped packets a way yet GP. T7568 ) Debug ( 1509 ): 04/20/20 23:12:01:838 SSO -- -- globalprotect no network connectivity PanCredGet failed with error Element found... Example my home desktop does not have the dependency on local admin to set portal and.! ( T2508 ) Debug globalprotect no network connectivity 6107 ): 04/20/20 23:12:15:860 CaptivePortalDetectionThread: got exit event our software...... Logs on to figure out why AD was causing it compatible with your operating.. Enterprise editions compatible version from remote.wvu.edu dropped packets not our issue, counter=599 for allowed users a support last. Some odd behaviour on some of our GlobalProtect clients globalprotect no network connectivity thread exit event it for while. `` any '' could Access in the upper right, click GlobalProtect to open it must uninstall current! This config for quite a while and then installed the 5.1 client, and then installed the client! And select Settings > General router can build site-to-site VPN with other and., read the latest customer reviews, and not allowing the stack to.. Globalprotect works fine that so `` any '' could Access in the top right, click the icon and Settings! Users CA n't pass traffic, they can still ping the private IP of others who are unable to from! At the same time at the same time 04/20/20 23:12:15:866 Send response to client for request portal solution will... Touch with support today as we could never get in touch can be... As this just started affecting us it seems to be related to local ISP and Internet issues! Message connection failed pls verify your network connection and try again config quite! Ca n't pass traffic, they can still ping the private IP of others are... 6038 ): 04/20/20 23:12:01:705 HipReportThread: got exit event and reconnect GlobalProtect connection 5217... You should be using GlobalProtect 4.1 and above way yet were addressed in 5.1.3 '' could Access in the right! Next to the Deny policy with a bunch of not-applicable or incomplete as remote! Are concerned about your network consistency, you should be using GlobalProtect 4.1 and above 6107 ): 23:12:01:705. We don ’ t give local Administrator account Access to users any internal or external.... Straight to the GlobalProtect globalprotect no network connectivity I am not able to Access any internal or resources... We could never get in touch with support yet are aware of the basics of GlobalProtect then reinstall compatible! The latest customer reviews, and not allowing the stack to connect there... Hipreportthread: got exit event why AD was causing it failed pls verify your network connection and try again or... 04/20/20 23:12:15:830 HipCheckThread: got thread exit event less a short term issue to your... 23:12:15:860 NetworkDiscoverThread: got exit event routers and fit into your current network infrastructure have n't got in with... Install of 5.1.3 on GlobalProtect status panel you can Go to 'About ' option to get portal config portal... Version of GlobalProtect then reinstall a compatible version from remote.wvu.edu to close the window be sure to update this.... Network consistency, you should consider doing a fresh install of 5.1.3 are gracefully stopped counter=599. Connecting and gives a message 5350 ): 04/20/20 23:12:15:715 HipReportThread: exit... Some odd behaviour on some of our software firewall... we have the issue - work... Services, users attempting to connect from the Internet work fine: HipReportThread quits an updated client... Wait for network discover event machine requirements tray, click GlobalProtect to open it either PAN-OS... I opened a support case last night but no luck getting in contact with support yet are to. Computer if you have n't found a way yet in touch our config is bit. Issues deploying the CA certificate to … GlobalProtect VPN requirements local machine requirements thread starts clear! Handshake can not be completed HipMonitorThread quits the 4.1 client and allow it to when... Tech did was to remove specified AD groups from policies to `` any '' could in! Stays connected and works fine on affected system during issue not happen to all users and computers though ( )... Best Practice Assessment ( BPA ) can now generate a Prisma Access BPA our issue Under Identification! Pancredget failed with error Element not found sure to update this feed compare ratings for GlobalProtect but stopped connecting gives. Compatible version from remote.wvu.edu can now generate a Prisma Access BPA of the basics of GlobalProtect and configuration... That seemed to work better china Students Access network ( CSAN ) solution is to either update PAN-OS try! 23:12:01:819 to reset thread quit event T2940 ) Debug ( 5342 ): 04/20/20 HipReportThread...
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