To reach a Suddenlink representative by phone, dial +1-877-794-2724. The process usually includes these steps: Bring your contracts and other relevant account information, Take any equipment that needs to be returned with you, Talk to the salesperson in the store and hold your ground, Cancel Suddenlink With DoNotPay and Save Yourself Some Time, Set up a profile on DoNotPays website in a, Choose Find Hidden Money from the dashboard, When asked about the service provider, type in Suddenlink, Possible Problems When You Decide to Cancel Suddenlink, As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service, Any outstanding charges for equipment or other services will be added as well. Well search for your dormant subscriptions, then offer to cancel them on your behalf. You could cancel service in two ways: online or on the phone. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. She said that the technicians stop work at 8pm and that no one would be coming out today and offered to reschedule for Tuesday Aug 7th from 1:00pm-5:00pm. "@jin_chateau Hello Jenn! At 6pm I called in again to ask where he was and got another unhelpful rep who just kept repeating that the ticket was still open and he had no idea when his office stopped work for the day, no idea what the lastest time techs could be out on the road was, and no interest in looking up anything else. Select Early Cancel. Note:If you do not know your Suddenlink account number, click onsuddenlink.net, navigate to My Account located at the top right corner and sign in. There are early termination fees that are based on the type of package or plan you have. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. Have your account information ready as they might need your contact info and details about the services you use. View our rates. FInally she asked for my email which she said matched, so she was able to help me. When it comes to service, Optimum has you covered. - At Aug 4th at 11:45am there was no tech and no call. Need to schedule a service appointment? -The same issues continued as before, and in fact got worse over the next few days. They are really a light for us in a very hard time. If one of the scenarios below fits your situation, follow the corresponding directions and see if they resolve the issue. Some of the reasons why customers want to cancel Suddenlink services are: Steep price hikes after the first year of being a Suddenlink subscriber can be unsettling, unpleasant, and frustrating to the users. You can say New customer or press pound. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV Curious what other providers are in your area? Check what Suddenlink customers have to say about their customer support. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Call Suddenlink at 1-866-659-2861 and ask about your options. With connectivity even in rural areas, cost-effective plans, 24/7 reliable customer Support, NO Hidden charges, and No bundles, Community Phone is just what you have been looking for! Next, please navigate to the account information section and click on it. Standard installation is not offered. Since this technology depends on internet strength, it has proven unreliable over the years, negatively impacting call clarity and voice quality. You may cancel your Subscription Plan within the first 30 days by contacting HelloTech support at support@hellotech.com or calling 1-833-369-1227. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} You may receive a customer satisfaction survey 24 hours after your appointment. Problem: The "online" LED light never turned on. It is owned by Altice USA, one of the largest American cable operators. Delayed by Online chat support is open seven days a week from 9:00 a.m. to midnight. According to Suddenlinks terms and conditions, they dont have a very favorable cancellation policy. Suddenlink does offer a 30-Day Money Back Guarantee on the monthly service fee. - I had to wait 7 days before an appointment was avilable. Should You Stick With Suddenlink or Switch to Frontier? I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. Check under My Services for Suddenlink outage details. If you want to try out another provider, its easy to find an alternative to Suddenlink. ** Your original arrival window was from constantly changing schedule cannot plan anything outside of work. It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. The action you just performed triggered the security solution. The unique thing about this coaxial lines is that they can carry higher bandwidth when compared to other bandwidth from other DSL or satellite companies. . Has your service with Suddenlink left you disappointed? Suddenlink should be called SuddenDisconnection or perhaps SuddenDisappointment or most accurately SuddenFrustration. If youre a veteran patron of the Suddenlink landline service, tagging Suddenlink as infamous shouldnt surprise you. Suddenlink Communications is a telecommunications company that belongs to Altice USA. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. First dial the customer support number: 1-877-694-9474. Get a confirmation email once things have been canceled. on the monthly service fee. For example, some customers have seen excessively high early termination fees. Have an issue or a question search the site, Need help? 4. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. (h) Deactivation. Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. Options are great, and Suddenlink gives you all kinds of ways to send them money. After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. Example: Suddenlink chat 093019. How to Cancel Suddenlink Services on Your Own? You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . {{data.TIME}}. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). Make use of the after-hours payment drop box (available at some but not all locations) if face-to-face business isnt your thing. Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation. Share your photos and videos with others to prove the truth of your words. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. This will surely increase the credibility of your complaint. Status as of {{mm}}/{{dd}}/{{yy}} Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. The account can also be seen on any of your past bills from Suddenlink. If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. 2010-2023 CableTV. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. Numerous surveys have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees. We don't need cable replaced, we don't even have phone service by Suddenlink, and all we want is to have the internet work since it's been an entire month of missed opportunites, being dropped from online groups because I have been unable to participate, missing potential interviews, emails not being sent because the connecton dropped before the send button could be clicked, etc. You must have JavaScript enabled to use this form. Head over to our Optimum customer service guide to learn more. This website is using a security service to protect itself from online attacks. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. Does Suddenlink Prorate its Cancelations? See also: Overview | Internet | TV | Bundles | Channel lineup. I cant say enough good about this company! What Does It Do, What You Need To Be Aware Of Before Terminating Your Suddenlink Services, Follow These Steps To Cancel Your Suddenlink Internet, How To Call A Suddenlink Customer Service, Alternatively: Follow Suddenlink Voice Main Menu. They called, I pressed 1 to connect, sat on hold for 29 mins until it disconnected. If you cancel your account, close it, or even downgrade your services before you have completed the length of the Suddenlink contract to what you originally agreed, you will have to pay: Both of these are automatically applied to your account, and Suddenlink will charge whatever credit or debit card you have associated with your account. As per Suddenlinks Residential Services Agreement, payments are non-refundable. The customer service rep asked if the net was working and I said no that the problem is still the same. She said they would take that into consideration and changed the topic. - I had to wait 7 days before an appointment was avilable. Digital voice service for Residential and Business. 2023 FairShake. Be sure to include the date in the file name for easy reference. Fortunately, Suddenlink has those places. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay, jump the queue, and spend your free time on something more enjoyable than listening to annoying call center music. By phone (Sat. The companys Residential Services Agreement states that payments are non-refundable, and they dont allow for any refunds or credits for partially used subscription periods. , and they dont allow for any refunds or credits for partially used subscription periods. to cancel your appointment? If you decline these, the rep will guide you through the cancellation process. Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}. Start Troubleshooter Or chat with us now to schedule. I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. This will serve as proof in case the equipment is misplaced. If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) If youre not certain which service will work better for you, check our succinct comparison breakdown below: Typically requires a contract of minimum one year, DoNotPay Finds the Services Youre Underusing. Our wait times averaged one to five minutes, with one lasting 15 minutes. Click on the appointment block on the schedule to launch the popup menu. 6. Ask what hidden fees you might face as a result of cancelling your service. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay. I missed a job interview and a get-together with friends online. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. VoIP-based phones require you to have fast, reliable internet and do not work during a power outage. I hope that someone shows up on Tuesday. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. If its yours, too, Suddenlink chat customer service is open from 9:00 a.m. until midnight (CST), seven days a week. Call quality and clarity on Suddenlinks VoIP-based phones depend on the strength of your internet connection. Request Suddenlink to port your current number to Community Phone. You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. Log into your account. No, youre not eligible to receive a prorated Suddenlink refund. You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. Appointment was set for 07JUL2020 0800 - 1100 07JUL2020 Approximately 1010 Suddenlink Tech arrived (a Contract Installation Tech, however, representing Suddenlink). Invalid Optimum ID, please complete all fields. Cancel Direct Line Auto-Renewal Before You're Charged Again! Review the available internet, phone, and TV packages. Provide the relevant account information (your account number and PIN). See if Optimum is available for your home: Sign into add enhanced services to your account now. Cancel Direct Line Auto-Renewal Before You're Charged Again! Television service for Residential and Business. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. In a very hard time was from constantly changing schedule can not plan anything outside of work your.. Or credits for partially used subscription periods a.m. to midnight when it comes to service tagging... Since this technology depends on internet strength, it has proven unreliable over the years, negatively impacting call and! And press CTRL+A to highlight your entire conversation, or via online chat support is open seven days week! And no call and details about the services you use service rep asked if the was. Appointment and advancing to the account can also early cancel an appointment was.. 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