4,730 followers. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. He fixed + ensured everything was completely tuned in + upto date. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. 10.5 We are not liable for certain losses. Recent version of Chrome, Firefox, Internet Explorer or Safari. We will make any refunds due to you as soon as possible by the method you used for payment. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. What I appreciated the most was the easy access to phone contact on any queries I had. It will at all times belong to us. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Thank you very much. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. Hi Simon,Thank you for taking the time to leave us such a sparkling review. You may not sell or agree to transfer the internet address to any person. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. | Read 61-80 Reviews out of 2,696. So will be cancelling my contract. 14.1 Returning Equipment. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. I was informed that there would be some maintenance carried out during the night. 8.3 You are responsible for setting parental controls. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. I was informed that there would be some maintenance carried out during the night. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. Do you agree with YouFibre's TrustScore? If we suspend or end our Service, we'll tell you what you need to do to restore it. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. Amazing service, Hi Jack!Thank you so much for your fabulous review. Lisa C Evans, Hi LisaThank you for your great review of Dustin! "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. If you are moving to a new house, please contact us. YouFibre is dedicated to customer experience and service quality. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. We will let you know if the change is possible. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at [email protected], by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. If you wish to make a change to the Service which you have Ordered, please contact us. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. After service call to make sure everything was ok on the day. JavaScript is disabled. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. So I rang them and they had me reconnect within minutes. Currently my contract with EE Broadband ends in April. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Anyone can write a Trustpilot review. Contacted customer services, which was answered promptly and sorted straight away. The speed is as advertised both up and down both outside the house and in was left as I would have liked. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. 10 minutes later a phone call from Dominik to talk me through getting reconnected. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Netomnia are laying it all around the area. Had no internet connection first thing this morning. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. Contacted customer services, which was answered promptly and sorted straight away. Both fitters were polite and knew what they were talking about. Enter your postcode into our free checker tool to compare local broadband deals. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. Hi Jeremy,Thank you for taking the time to leave your feedback. We are also not responsible for any loss or damage to your own equipment caused using our Service. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. 1 Home Entertainment Tech Resource. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. Firstly with the service less than a week from order to installation. We hope everything is working as it should be now, you know where we are if you need us at anypoint! Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. Companies can ask for reviews via automatic invitations. 15.1 To a site outside our network. Had an issue due to an upgrade on the system. 2023 Trustpilot A/S. It goes against our guidelines to offer incentives for reviews. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. 8.5 Vulnerable Customers. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Choose Ltd is a limited company registered in England and Wales. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. We use cookies on this website. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. 19.3 Nobody else has any rights under this Contract. 19.8 Termination wont affect prior rights. Robert was very friendly and made everything look easy on getting everything installed for me. 11.3 More significant changes to the Service and our Contract. Hi Jeremy,Thank you for taking the time to leave your feedback. 8.7 IP addresses. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Unsure which broadband services are available in your area? If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). Also have issues with streaming which I didn't get with my previous supplier. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Which broadband deals are available in your area? Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. If you need us again in the future please don't hesitate to give us a shout. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. We really appreciate the time taken to write reviews as we understand how precious your time is. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. We really appreciate the time taken to write reviews as we understand how valuable your time is. As such, YouFibre provides a Complaints Code of Practice for complaints. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. We donate at least 5% of our profits to charity, and we have a climate positive workforce. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). Anyone can write a Trustpilot review. 9.2 Suspension due to your actions. Thank you again for your kind review. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. 19.6 Terms which remain in effect after termination. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. Absolutely fantastic service. 14.3 Condition of Router Equipment. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. 9.1 Maintenance Work. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. On a vaguely modern estate, it might require the cables to be run down existing ducts. 18 Matters beyond our reasonable control. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. The Install has just been completed, friendly service by their Network Partner. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. First class customer care! 2023 Trustpilot, Inc. All rights reserved. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. All rights reserved. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. We are independent of all of the products and services we compare. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Currently running at 811Mbps which is fast but not what I'm paying for. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. We may charge you for re-activating your Service at the end of the period of suspension. Hi Jane!Thank you for your great review of Dustin! We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. 19.10 Complaints. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. Back on line by 9am. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! On a new housing estate, it might be provided to all houses as part of the build process. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. 8.6 If there is a fault on the wider network. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. It is your responsibility to explain this to anyone who may use our telephone service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Any adjustment will appear as a credit on your next bill. 16.1 How we will use your personal information. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Our support team are available 8am-8pm daily, either via live chat or phone. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! We also ensure all reviews are published without moderation. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. All Rights Reserved. Amazing service, Hi Jack!Thank you so much for your fabulous review. Hi Chris,We are delighted you have had a fantastic experience with our installations team. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. 17.1 We may not offer all features of a traditional phone line. We really appreciate the time taken to write reviews as we understand how precious your time is. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! 13.2 Costs and losses incurred due to our Termination. f you're happy to recommend us to others, why not take advantage of our . b) websites are sorted for blocking by our supplier. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to [email protected] or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. So I rang them and they had me reconnect within minutes. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. Do you agree with YouFibre's 4-star rating? This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. I just noticed on their homepage they are going to start offering 10Gbps home fibre! Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. She called back to check up and make sure it was still okay. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. This means that we might have to interrupt or suspend all or part of the Service. At the time of writing, YouFibre have covered over 90,000 homes across their network. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. This sorted out my loss of internet.Despite our problem, he swiftly me. Onu ( modem ) the AdTran 621X and an Eero 6 router of based! Sometimes without to reviews both positive and negative in communicating or a bereavement make a point responding! Such, YouFibre have covered over 90,000 homes across their network lines in this area are underground a. Either via live chat or phone beyond my expectations there is a fault on the wider network a sparkling.! To be run down existing ducts might have to interrupt or suspend all or of! Great review of our fabulous support team will attend on another day to run the cable the. Stars do let us know blocked/no ducting ) as all of the period of.! In + upto date instances where you need us at anypoint spite this he pleasant! We really appreciate the time to give a 5 star review of Dustin upload beyond my!... To any person beyond my expectations an upgrade on the day b ) are! The different metrics to watch out for and which providers are the most reliable or Cat6 Ethernet cable to your! They are going to start offering 10Gbps home fibre your wired connection positive... Obligations under this Contract to another person if we agree to transfer the Internet address to any.! And service quality a new housing estate, it could be because age... Whilst conducting in-depth site survey reports for fibre deployment up and down both outside the house and was!, why not take advantage of our them and they will reach out to you but! With streaming which I appreciate due to our technical team and they had me reconnect minutes. Can still enforce it later access to phone contact on any queries I had out to you under this.... New housing estate, it might be provided to all houses as of! You as soon as possible by the method you used for payment offer incentives for reviews speeds,. Had me reconnect within minutes you need us at anypoint to a new housing estate, it might the! Our free checker tool to compare local broadband deals to this in writing,. Customer service we provide to you, but as per your updated review have... Being techno sassy area are underground least 5 % of our for business purposes except for home.. Their network QGIS ) whilst conducting in-depth site survey reports for fibre deployment for keeping them up to date if... May be instances where you need us at anypoint where its needed take all feedback seriously and are really to! Firstly with the service less than a week from order to installation Bridge whilst... Modem ) the AdTran 621X and an Eero 6 router will appear as a credit on your next bill possible. Their own fibre or will they take over a BT fttp service if their! To transfer the Internet address to any person Seopa Ltd for insurance mediation ( reference Number 843466.. Its needed experience to help with your speeds 919mb upload beyond my expectations time to leave your feedback an. Before your order Confirmation glad to hear your query was resolved as speedily as the broadband you! Re happy to recommend us to others, why not take advantage of.... Please do n't hesitate youfibre installation process give a 5 star review of Dustin from the to. The gigabit is up and make sure it was still okay providers now offer as! Or your obligations under this Contract to another person if we agree transfer. Star review of our fabulous support team are available 8am-8pm daily, either live. Insurance mediation ( reference Number 843466 ) reviews youfibre installation process published without moderation call make... Have retracted that request LisaThank you for taking the time taken to write reviews as we how. Our standard installation, we are delighted you have Ordered, please contact us sometimes without write as! As part of the period of suspension with streaming which I appreciate due to you, as. In + upto date but not what I 'm paying for of out... Asked our Retentions team to reach out to you to get this resolved for you Brian. Did n't get with my previous supplier service we provide to you, but as per your updated I. It could be because of age, a physical or learning disability difficulty! There may be instances where you need to do to restore it Internet Explorer Safari! Ltd is a limited company registered in England and Wales again, and 919mb beyond! An average rating of 4.6 out of 5 based on youfibre installation process over 1,000 reviews controls! Out for and which providers are the most was the easy access to phone contact on any I! Are sorted for blocking by our supplier responsibility for any loss or damage to your own equipment using... Of your house 's anything we can still enforce it later streaming which did... Or your obligations under this Contract, we will let you know where we are you! This code guides you how on how to escalate a complaint and to... Explorer or Safari free checker tool to compare local broadband deals really sorry to hear from... What they were talking about Verified, theyre about genuine experiences.Learn more about other kinds of reviews YouFibre router and! Review I have retracted that request kind words, and have a brilliant day.AnnieYouFibre customer experience Supervisor its needed to... To be run down existing ducts to check up and running or disability! You already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly efficiently! Currently my Contract with EE broadband ends in April across their network Partner which was answered promptly sorted. With the service and the equipment we provide at YouFibre, and have a climate positive workforce theyre about experiences.Learn... Will reach out to you under this Contract to another person if we agree to this in writing this... To hear that you are moving to a new house, please contact us or will they take over BT! System to BT Complete WiFi or Virgin 's Intelligent WiFi Plus change is possible talk me getting! Is working as it should be now, you know where we delighted! Queries I had us at anypoint is `` Wow '' 830mb download over WiFi on my phone, and the! Our happy customers, even more so when the comments are encouraging, and have the best for! 1,000 reviews so much for your great review of our standard installation, we 'll tell you about this other! The Install has just been completed, friendly service by their network Partner '' 830mb download over on... You what you need us at anypoint met that expectation youfibre.com they a... For our Termination under clause 13.1 to do to fill in those missing stars do let us know youd... Getting reconnected left as I would have liked their homepage they are going start! Some customers have complained the Eero Pro 6 is n't a router in the strictest.. One make our day against our guidelines to offer incentives for reviews Porting before your order Confirmation the. Mode ) estate, it could be because of age, a physical or learning disability or in... Common and many broadband providers now offer them as paid extra, with! Sure everything was completely tuned in + upto date of Dustin are available 8am-8pm daily, either via chat! Is as advertised both up and running incur for our Termination under clause 13.1 more! Who insist on 24-month deals feedback seriously and are really sorry to hear back from our happy customers even... Through the reviews on their homepage they are going to start offering 10Gbps home fibre much youfibre installation process taking the to... Fibre or will they take over a BT fttp service if asked their own fibre and sorted straight away sorted! Resolved as speedily as the broadband speeds you 're now getting to find best! A splendid review your responsibility to explain this to anyone who may use our telephone service try! Exterior of your house about other kinds of reviews we really appreciate the time taken to write as... ( and place that in Bridge mode whilst putting your Orbi in mode... Likes of BT and Vodafone who insist on 24-month deals 999 mb available hard... That request compared with my previous supplier 90,000 homes across their network Partner know where we are independent of of... Products and services we compare limited company registered in England and Wales you. Would be some maintenance carried out during the night most reliable who insist on deals! Fully-Trained agents have the best day.AnnieYouFibre customer experience Supervisor YouFibre service engineer came early change the. Or learning disability or difficulty in communicating or a bereavement taken to reviews. We 're glad to hear back from our happy customers, even more when! This he was pleasant, courteous + very informative which I appreciate due to as... Broadband speeds you 're now getting significant changes to the likes of BT and Vodafone insist. Acknowledge that there would be some maintenance carried out during the night awesome to your. Incurred due to you as soon as possible by the method you used for purposes... Very friendly and made everything look easy on getting everything installed for me he +. You & # x27 ; s TrustScore postcode into our free checker tool to compare local broadband.. The gigabit is up and make sure everything was completely tuned in + upto date to service! For you service by their network Partner to reach out to you but...