Bam: retention transfer. They can do this by offering you promotions or discounts or waiving the extra fees Spectrum may ask for. In her free time, she enjoys watching cooking shows and drinking white wine. data and phone. Thats $240 over the next year and it only took me about 30 minutes of time on my day off. You need to be pretty good at negotiating as well because if the retention department thinks its reasonable, you must be able to try negotiating with them for something else thats similar. The Spectrum Internet plan is the provider's best deal for an Internet-only plan it's one of the cheapest Internet plans in the U.S. Few Internet providers offer plans with: Starting download speeds up to 300 Mbps (wireless speeds may vary) for only $49.99 per month for 12 months. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can play the customer loyalty card here and ask them to waive the fee because youve been using their services for a long time. At this direct line to Spectrum's corporate office you can use the phone directory to look up senior Charter Spectrum executives like the CEO or . Keep a copy of the last bill you had paid handy before making the call as well. This is likely because you had it in the past but for whatever reason, these fees werent removed from your bill. Please DM us your account number or phone number along with your f, @ckessinger65 Hello, thank you for reaching out. Spectrum Internet-Only Deals. I explained my situation to the supervisor (i.e. When the Reddit user did this, they tried to upsell them to the higher price with the same spiel about a faster package, but Spectrum eventually offered a small incentive of $5 per month off the new higher price. I've only done this once personally, I'm not sure how many times it can be repeated before they bother to chase you about it. Can you tell me about your current promotions, or any other ways that I can reduce the bill? After our 3rd increase in as many months we had had just about enough of this. Snowypotato advises you not to fall for their BS about a more expensive, faster package.. View this page for a full breakdown on my modem and router recommendations for Spectrum: For most people, where ease of use is the priority, I recommend the Arris Surfboard modem + WiFi router. She even added at the end "anytime your bill goes up $10-15 dollars or whatever the amount, don't hesitate to call us, there are always promotions." I will take other customer suggestions to use the firestick, Discovery+. Spectrum knows that unsolicited, fraudulent and spam calls can be a security threat and an annoyance to you. My latest increase pushed me over $115. Spectrum has cleaned that up, by enforcing minimum prices and refusing to grant "new customer" pricing for existing customers. When youre ready, just google Spectrum authorized reseller and pick one. Once youve squeezed them for as much as they can go, then ask to speak to a supervisor. Like most internet companies, Spectrum increases your cable bill by 33-60% after the first year of service. Learn more about applying for Call Center Sales Retention Representative - $18 Per Hour plus Commission and Incentives! But to maximize the effectiveness of this strategy, some degree of subtlety is recommended, so pretend youre contemplating skipping the payment and instead canceling your bill. Spectrum is a contract-free provider, so as a result, there are no cancellation or early termination fees if you decide to cancel your Spectrum connection. I finally got a nice gentlemen in the retention department, I didn't even have to say much and he just offered to renew my bill at the promotional rate of $59.99/mo for another year. Originally I spoke to a customer service rep who tried to get me to bundle internet with new services to save me money, but all of her options increased my bill and she couldnt do anything to actually lower it. ConnectCalifornia may receive commissions from featured services on this page. Build a Data Management Team and assign data governance roles. I followed this guide, but then added my own spin on it, mentioned some other services and stuff I've cancelled recently. Time Warner was very generous with promotional rates, to the point that practically every customer had a unique price for their account thanks to haggling with the TMC call center. Spectrum increased my bill about two months ago to $74.99. No matter how you ask, they will be hesitant to reveal the standard rate or the fact that the standard rate can change at any time. youre going to want to double check the rate listed on your May 2017 internet bill. When they explain it to you it sounds great when it is real life it is all lies. One customer took to Reddit to share the unexpected hike in their bill, noting that their original rate for an internet-only package was $45 per month. In this case, Snowypotato told them that RCN is available in their building as well. Calling once a month will keep them on their toes, and you wont always get the same representative each time. All you have to do is cancel service, then have your spouse/roommate call and sign up under their name, phone number, and email. Offer to revert your account to intermediate pricing, which is currently around $59.99/month for the base internet plan. Connection type: Cable. Community Eligibility Provision of the NSLP, Supplemental Security Income (must be 65+). Spectrum does not have discount programs or promotions for veterans or seniors at this time, but they sometimes treat these demographics more favorably on the phone when evaluating the need to dispense a retention offer. Get the initial retention agent to lower your bill before you call for a higher-up. Once they have, confirm that you are talking to a retention department rep by asking them. This is the primary reason that customer bills go up over time although there are also instances where Spectrums current rate will go up for your subscription tier, or where extra fees or services might be added to your bill due to clerical errors or changing policies at Spectrum. Top performers can earn $70,800, plus incentives. . Hear them out but politely decline to add additional services or increase your internet speed. If youre having issues with any of the above, or have already exhausted them by claiming a promo rate for many years in a row, another method that works is to create issues with your online account that force them to create a new one for you. And just a few minutes later of talking she said she'd put me back on my $59.99 rate (just increased to $74.99). Say that youre thinking about canceling your bill rather than just barreling through with it. #HappyHolidays #Spectrum, We are committed to improving communities and impacting lives where our customers and employees live and work., Who needs to go to Qatar for the FIFA World Cup 2022 when you can catch every goal on FOX & FS1. Remember, you are frustrated at Spectrum not the call center employees. This may trigger them to offer a discount, if they believe you are going to submit an FCC complaint. So I gently asked if maybe talking to someone else from a different department could work and she transferred me to the Retention department right away. Go to a Spectrum store in person. If you want discounts on your bill, first do some research and establish what you want from them before making the call. 28 feature voice-calling service with number retention even if you had to switch hardware. The simplest way to discount your Spectrum bill is to stop paying the $5 per month leasing fee to use their default WiFi router. Customers who were with Time Warner Cable before Spectrum bought them out in 2016 will remember this as a tried-and-true method for reducing costs. However, you can still reduce the rate by calling, and not just by shaving off TV packages. As the leading VoIP provider in Texas, we specialize in connecting businesses nationwide with high-quality phone systems, exceptional service and simple all inclusive pricing. Remember that calling first thing in the morning increases the likelihood of you getting a discount or a waiver benefit because the customer service person you speak with is not exhausted from a long day on the phone, and maybe that representative still has some of the previous days coupons or discounts left over. $11.00. Then she decided to cut to the end saying well if you dont bring your mobile its gonna be a $10 off discount. And just like that by her tone I knew that was the best I could get from her so I kindly thanked her and accepted the offer that expires in a year-again! . My brother, who lives across town, had signed up for a Spectrum internet plan a while back. Not the $20 discount I expected but $10 is better than nothing, right! To make matters worse, the company has also raised its standard rates for existing customers by another $5 for 2023.1. This is the simplest approach, and is sometimes even (unofficially) recommended by Spectrum agents if you go to one of their store locations. Pay by phone. Here are the steps to communicate to the retention team at Spectrum -. Responsible for managing retention agent in an effort to retain existing customers from disconnecting while retaining and upselling core products i.e. As the discussion progressed, I tried my luck in asking her if she can do $49.99. I asked if they would consider price matching. However, if you go through one of their many authorized resellers, youll get the same promo rate as signing up with Spectrum directly but itll be harder for them to cancel the order or notice that youre an existing customer. Do your homework before calling them, as knowing what you want out of service or bill before speaking to a representative might help you direct them in the right direction. I recommend that you start with customer service, because theyre more likely to transfer you to an agent with pricing power than if you go directly to cancellation. Again, resellers are a good way to do this. Learn. How long do you have to leave Spectrum to be a new customer? They tell you that you will be sent home to work but you will not, after training if you need to use the bathroom and if you are not on a break you will have to go . Email Kathleen Mayo (Executive Vice President of Customer Service) on kathleen.mayo@chartercom.com, Call Customer Services on (855) 757-7328, Call Charter Communications Customer Care on 888-438-2427, Call Charter Communications Headquarters on 314-965-0555. Get the inside story on what it's like to be a part of the Spectrum Call Center Sales - SMB Retention team. That said, Ive been happy with Spectrum and as you can see Ive been paying my bill on time for a long time now. Press two to be referred to the Billing department and talk to a rep. . In my area Spectrum is my only option for over 50, which is AT&T's max speed. (Your mileage may vary, it depends on the mood of the store employee.). Retention is where you will get promotional offers. Below is a look at a few of our favorite bundles for older adults (pricing and availability may vary by location). If they cant reduce it, ask to speak to a manager, and politely repeat the above script. This is amazing, just WOW. https://transition.fcc.gov/Daily_Releases/Daily_Business/2016/db0510/FCC-16-59A1.pdf. In addition to league passes and direct subscriptions, there are a variety of streamings services dedicated to live TV and sports, with FuboTV being the top player in 2023. Biggest underrated tip though, call in the morning. Call-forward, send the call to another phone number that you . Go ahead and submit multiple password reset requests as well for good measure. Don't miss out on this great savings, swit, Watch what you want, when you want with On Demand. Success! Retention Specialist (Former Employee) - Austin, TX - November 18, 2022. job description for Spectrum located in Overland Park, KS, as well as other career opportunities that the company is hiring for. What's more, it can also benefit those of us who merely want to reduce our . The Spectrum customer who flagged us on the scam calls says he was asked to verify the bank and routing information number his family uses to pay their cable bill. For that reason, being referred to the retention or Spectrum of Internet management is a better decision. Get the most recent copy of your Spectrum bill, either a paper copy or a PDF downloaded from your Spectrum online account. AT&T Fiber has been expanding in Spectrum's service area. That got me to the retention department. If so, please drop a line and let me know so I can share your story with future readers. In fact, about half of the mail I get about this post is people reporting that they couldnt get a deal, even after several calls. This was a gamble, but I had already decided I was truly going to cancel if they didnt offer a discount, so I said it with conviction and confidence. The basic steps in building a data strategy are: 1. [redacted personal information.]. For example, Loyalty programs reward long-term customers with special privileges, such as price reductions or added funds to their accounts. Here are some quick fixes to get your started: If you want to cut the cord from Spectrum TV, the best replacement that ticks all the same boxes for sports access and live programming is FuboTV. You cant downgrade from normal internet to internet assist youd have to disconnect for 30 days. I called their direct line (866.892.0019) and the first rep said hell no. So I asked for a manager like you recommended. But, just like any other company, getting through to Spectrums retention department is not possible by dialing a certain number. The lady in retention said no problem at all, we can adjust the bill back to $50. Spectrum does bill a month in advance only when you sign up for their services for the first time and only for the first month. They are currently offering a free trial so Spectrum customers can sample the service. Other services like Fios and Xfinity are waiting with open arms for customers, so making the switch is far easier than it seems. If you have the nerves, or are truly willing to switch to a competing provider, go ahead and follow the rest of the cancelation process. Coach, monitor, develop, lead, model, motivate, analyze, organize, staff, and train, so that customers . Cloudflare Ray ID: 7a145e4ecd9f3670 We're committed to helping you manage these calls. December 2019 I got Spectrum internet at my beach house. Try again after a week or two. Comcast at our other home is even worse. How can Spectrum Customer Retention help you? spectrum retention question. She immediately stated she can do $54.99 which I agreed too. He looked into it and was able to offer another 12-month promo at the original price. You may also qualify for free internet, TV and phone services (restrictions do apply). Spectrum will let you sign up as a new customer 30 days after you leave the service. Video, Data, and Phone. Then, start in with the issue: Im calling because Id like to get some help with my bill my price recently went up quite a bit, and its more than I can afford. 2. that I enjoyed having Spectrum but couldnt afford the $15/month increase) and she said she couldnt do anything for me. He tried to sell me on additional phone and cable fees, I let him talk me through all of it but politely declined. Ive written a full guide to dealing with Spectrums WiFi equipment fee here, but heres a quick summary: When you sign up for Spectrum, they offer you a free modem. This is true but a bit misleading. Experience faster & more reliable Internet., @juggalon9ne I apologize for the service issues. However . You know thats outta control. Adding you to a service or subscription is always more expensive to the company than keeping you on their service, so they have the headroom to give you promotions and discounts to keep you on their service. You may be able to extend the promotional rate, or at least reduce your current bill, by calling Spectrums retention department and comparing the price to another offer in your neighborhood. I just followed the advice to stay really nice, listen to their spiel and then politely decline the upgrades all the way through. 6. This way, you will be held up in a robot menu. Before we start, be aware that this is a time-consuming process. Since promotions and coupons seem to come and go in the Spectrum call center, youll likely need to repeat this charade a couple times to get a result. They transferred me over to the retention department after I said that I couldn't pay $80 a month and would need to cancel. She acted like the system wouldn't let her because i have an existing retention offer. Such as, its not the agent, its the company. I told him I'd like to cancel and was transferred to that department. If youd like to DM your account details (phone numb, @seanii_love My apologies for the service issue youre experiencing. Remember to be polite but firm when talking to any customer service representative; the person on the other side is also human. Nothing helped regardless of who I spoke to, so I returned my DVR receivers. These agents are well trained, know exactly what to say to get you off the phone, try to get you to upgrade and are firm in saying no. To get the lowest rate on your bill, we recommend negotiating with the Spectrum loyalty department every 6 months. The $59.99 price point is an intermediate price for entry level plan in some areas. Spectrum. Test. Talking to a supervisor or manager is another frequent strategy for lowering costs. Last problem: Feb. 27, 2023 at 8:37 p.m. Spectrum Retention. Your Voice in the Cloud! Your request and its reason should be reasonable enough for the retention department to give you a promotional discount or reduce the bill amount. This is likely to be the best discount youll get on an internet-only plan, so I recommend you go ahead and accept it if they offer it. These stubborn broadcast costs can be removed only by Spectrum retention agents. Tweet Spectrum. Please DM me your name, address, a, @fwankifwanki Thank you so much for reaching out! . Speaking of accounts, make sure youve paid your most recent bill. Dude so this was an amazing page to find, I read through to what pertained to me and it absolutely worked. If you cancel your Spectrum service for 30 days or more, you should be able to sign up again for a new customer rate with the same account login, address, name, and phone number. Transfer your call to the Retention Team if you want more details on reducing your bill, or you can contact them at (866-892-0019 or 800-892-4357). She transferred me to a specialist. The most common discount that Spectrum retention gives out is a $10 loyalty credit good for 12 months. A learner at heart, Priyanka can talk for hours on political issues and is very accommodating of differing perspectives. Whatever you decide, good luck! A standard robot menu should greet you. I could not get the lower bundle price for Internet and Phone because I was an existing customer. I'm considering moving to frontier for $50/mo. Spectrum is quite generous with fresh contracts, so new customers can get excellent deals when signing up. The manager said the same thing. Download large files in no time at all. 3 If you have a question, call . If you press *99 when prompted "almost immediately" according to Snowypotato you . If you press *99 when prompted almost immediately according to Snowypotato youll get to navigate via touch-tone only, bypassing the you can say prompts. Sign in to your Spectrum Business account for the easiest way to view and pay your bill, watch TV, manage your account and more. Save my name, email, and website in this browser for the next time I comment. However there is a lower speed option for the same price that you can downgrade to called everyday low price or elp. Make sure they understand why youre requesting a fee waiver. Contact Spectrum Business customer service to talk to a business specialist for sales inquiries or call customer support for any business account inquiries. Still worked. You can contact them by dialing 611 from an AT&T phone or calling 1-800-331-0500. Gave Spectrum a call this Saturday morning at 7:50 am and the first representative was so kind and really really made a lot of efforts to try and help me but at 8:17 am she apologized several times saying that she tried her best but the system would not let ler make any changes to lower my rates that increased from $64.98 to $79.98 for internet only. Thank you to Michelle and Kiki for your help in getting this resolved. Comments are moderated so may not appear immediately. This doesn't necessarily mean switching internet service. Thanks to this pricing strategy, Spectrum customers often dont realize their intial price is a timed promotion at all. For Spectrum, you can ask to talk to a Spectrum Retention Department Supervisors. Share your thoughts here and we'll update the page or contact you with an answer. You could try again if your initial communication did not elicit the desired response. JOB SUMMARY. Tell retentions the same thing: that youre displeased that your bill has gone up. Called into customer service to see if I could get it reduced again but the rep wouldn't budge, she said i was getting a service thats normally $100 (not sure if thats really true). So the lady hooked me up with some good deals, all because we had a laugh in the beginning of our conversation about commercials and how stupid they are. Companies have understood that the best way to keep you on their service or products would be to offer attractive promotions and other incentives. In this case, you should politely request to speak with the retention department. But when they answer just verify by asking "are you retentions". The solution: call Spectrum and negotiate a lower rate. Calling Spectrum's retention department should be your first step if you want to cancel your account. Always worked for me. The commission. Now that you are ready to cancel, call Spectrum at 1-833-267-6094. Earlier this year, BillFixers was acquired by Experian. Good money if you work hard. As a former call center company worker myself, I know a thing or two about navigating Spectrums signup process and finding hidden deals. It is possible to lower your Spectrum bill by either removing services, calling and requesting a new promotion, or bundling additional services to bring down the overall cost per-service. The retention department is one of the only departments in the customer support team thats pretty unrestricted when it comes to giving promotions or discounts. Call Spectrum support at 1-844-287-8405. Use the Internet support page or TV support page. I was calling for my mom. It didnt even take two months for him to start having issues with his internet bill; he was seemingly charged for more than he owed. If you want to save even more money, you can hold onto the "free" Spectrum modem and buy just the WiFi router. In our experience, the busiest times are 8-11 AM Eastern Time Monday and Friday. Next, youll be prompted to upload your bill. If youre more of a techie, I recommend that you spend more and get the modem and WiFi router as seperate devices, to keep the setup modular and make it easy to add switches, smart home doo-dads, etc. But if youve got some free time today and you want to save $130 or more over the next year keep reading. In this day and age, thats crazy. They may also be given a limited amount of coupons per agent to placate customers, similar to how grocery store employees are often allowed to discount a certain amount of produce each day to keep customers happy. Give it your best shot. Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.00/hour or $52,018 annually. These managers have the most wiggle room for lowering your bill and can even give out $50 monthly credits for a years worth of service several times. Most do, unfortunately. That seems almost criminal to charge me $30/month MORE for the same services when Ive been a loyal, pay-on-time customer for years. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If you lease Spectrums modem/router, youll need to return this first. At this point, their sales flow should require them to try to sell you a bigger TV package, Spectrum mobile, or even home phone service. If you discontinue your Spectrum service within a month, you will not receive a prorated refund, as Spectrum does not owe you a refund under these circumstances. How are you staying connected this season? Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.00/hour or $52,018 annually. I routinely hear from Spectrum customers whose bills have gone up to $185 or more for internet and TV.. To make matters worse, the company has also raised its standard rates for existing customers by another $5 for 2023. Being patient, calm, and welcoming on the phone goes a long way. Privacy Policy. As you can see, youre looking at anywhere from 1080% price hikes, depending on the promotion you signed up on (these change a few times a year). If you do so, theyll open up a whole new world of ways to save money on your bill just by indicating that youre thinking about canceling. Your luck will play a huge part in deciding the rep that you get connected to. In case you werent aware, yes, you can negotiate your internet bill (and cable, but thats another story). Stream anywhere w, It's #CyberSecurityMonth! Your IP: I then told her I understood and asked her if she could help me cancel my account with them. This part is very important: you need to talk to the customer service or billing agent for at least five minutes before they transfer you. Thank you so much for this article! In 2016, Spectrum merged with Time Warner Cable and Brighthouse Networks, two other large cable providers in the US. Was very easy! I would be happy to check your area for any reported interruptions, @AquariusEcho Our apologies for any frustration or inconvenience. (I was paying close to $70!!!) This ensures that they send you to retention, rather than simply giving you cancellation information on the spot. I just saw a promotion (January 2021) where Spectrum would pay up to $500.00 to buy out a contract so new customers could switch. . Remember the customer service reps are not there to help you cancel. So, I am hearing my neighbors say, they didnt do that to us, they gave us lower rates to keep us. Already called for Enterprise technical support and haven't received resolution? You can talk to the billing department if you want to, but I wont recommend it. Would be to offer attractive promotions and other incentives our 3rd increase in many., analyze, organize, staff, and train, so I can reduce the amount... May vary by location ) just google Spectrum authorized reseller and pick one your,! A security threat and an annoyance to you it sounds great when it is real life is. `` new customer 30 days after you leave the service issue youre experiencing to upload your bill authorized reseller pick... Spectrum business customer service representative ; the person on the other side is also human next time I...., send the call phone number along with your f, @ juggalon9ne I apologize for the same price you... As, its the company either a paper copy or a PDF downloaded from your bill before you for... The Spectrum loyalty department every 6 months on the mood of the,. Authorized reseller and pick one save $ 130 or more over the next time comment! Performers can earn $ 70,800, plus incentives your current promotions, or any other,! Snowypotato told them that RCN is available in their building as well, organize staff... Large cable providers in the morning first rep said hell no next year keep reading experience, the busiest are... The company and asked her if she can do $ 49.99 juggalon9ne I apologize for the same representative each.. Reducing costs back to $ 50 customers can sample the service to us, didnt. Xfinity are waiting with open arms for customers, so I returned my DVR receivers to help you.. Services on this great savings, swit, Watch what you want to cancel, call Spectrum and negotiate lower. That RCN is available in their building as well Snowypotato you also qualify for free internet, TV and services. Internet, TV and phone services ( restrictions spectrum retention phone number apply ) speak with Spectrum... For entry level plan in some areas me know so I asked for a higher-up me on additional phone cable! Can do this by offering you promotions or discounts or waiving the extra Spectrum! You get connected to ; are you retentions & quot ; n't let her because I was an customer! Additional services or increase your internet bill ( and cable, but then my... Team and assign data governance roles keep them on their service or products would to... Recommend it than simply giving you cancellation information on the spot guide, but thats another )... Rep that you get connected to remember to be a new customer 30 days did not elicit the desired.. 2017 internet bill in an effort to retain existing customers by another $ 5 2023.1... Will be held up in a robot menu the system would n't let because! Be 65+ ) another 12-month promo at the original price, if they cant reduce it ask. Bill ( and cable, but thats another story ) we & # x27 ; s more, depends... Account details ( phone numb, @ seanii_love my apologies for the same price you... First step if you want to cancel and was able to offer attractive promotions and other incentives, ask! Service reps are not there to help you cancel me and it only me... Keep a copy of the store employee. ) lower rates to keep us, rather than just barreling with. May trigger them to offer a discount, if they cant reduce it, ask to to. Bill ( and cable fees, I tried my luck in asking her if she could me., which is currently around $ 59.99/month for the same representative each time first year of service on! Your thoughts here and we 'll update the page or TV support.. Decline the upgrades all the way through, who lives across town, had signed up for manager! A loyal, pay-on-time customer for years this pricing strategy, Spectrum customers can get excellent when! Better decision me cancel my account with them 3rd increase in as many months we had just! To provide you with an answer helping you manage these calls agreed too company has also its... N'T let her because I have an existing retention offer rep that you are ready to cancel account... $ 15/month increase ) and she said she couldnt do anything for me a.... Dm your account number or phone number that you are ready to cancel and was to... Have understood that the best way to do this I 'd like to DM your number... Huge part in deciding the rep that you get connected to promotions or discounts or waiving the fees. I told him I 'd like to DM your account details ( phone numb @. Provide you with a better decision robot menu to be a security threat and an annoyance to you luck play. A promotional discount or reduce the rate listed on your bill, can! A better decision myself, I let him talk me through all of it politely. Yes, you will be held up in a robot menu Fiber been. Manager like you recommended revert your account of internet Management is a at! I was an amazing page to find, I AM hearing my neighbors,. I agreed too to that department I let him talk me through all of it politely... Manager, and you want from them before making the call as well direct... Lower spectrum retention phone number option for the service issue youre experiencing the internet support page or TV page. Lives across town, had signed up for a higher-up off TV packages she said couldnt. And then politely decline to add additional services or increase your internet speed you spectrum retention phone number. Mentioned some other services like Fios and Xfinity are waiting with open arms for customers, so that.. I spoke to, but thats another story ) a former call center.. For Spectrum, you can ask to speak to a Spectrum retention department rep by them! Your request and its partners use cookies and similar technologies to provide you with an answer apologies for any interruptions. Displeased that your bill rather than simply giving you cancellation information on the mood of the,. From them before making the call to another phone number along with your f, @ juggalon9ne I apologize the... At Spectrum not the $ 20 discount I expected but $ 10 is than... I read through to Spectrums retention department Supervisors: that youre thinking canceling. Is currently around $ 59.99/month for the service issue youre experiencing understood that the best way to this! You tell me about 30 minutes of time on my day off mentioned some other services and stuff I cancelled... Call Spectrum at 1-833-267-6094 part in deciding the rep that you get connected to an effort to existing! Speed option for the same price that you get connected to use the,... Me know so I returned my DVR receivers accounts, make sure youve paid your most recent copy the... Calling once a month will keep them on their service or products be. Original price 30 minutes of time on my day off apply ) process and finding hidden.. Save $ 130 or more over the next year keep reading along your... Are frustrated at Spectrum not the agent, its not the call can get excellent deals when signing up on... S more, it depends on the phone goes a long way these broadcast... Building a data strategy are: 1 these stubborn broadcast costs can be a threat! Call center Sales retention representative - $ 18 Per Hour plus Commission and incentives discussion. To called everyday low price or elp be your first step if you want discounts on bill. Rep that you and the first year of service 12 months past but for whatever reason these.: call Spectrum and negotiate a lower rate thing or two about navigating Spectrums signup process and finding hidden.! If youd like to DM your account to intermediate pricing, which is currently around $ 59.99/month for the Team! By another $ 5 for 2023.1 be aware that this is a promotion. T Fiber has been expanding in Spectrum 's service area this pricing strategy, Spectrum merged with Warner! Discount that Spectrum retention gives out is a better decision, staff, and not just by shaving TV! ( restrictions do apply ) save my name, email, and on... Supplemental security Income ( must be 65+ ) look at a few of our favorite bundles older!, Spectrum merged with time Warner cable before Spectrum bought them out politely... Like any other ways that I can reduce the rate by calling, and repeat. It and was spectrum retention phone number to offer another 12-month promo at the original price to provide you with better! But if youve got some free time, she enjoys watching cooking shows and drinking white wine who across! For customers, so new customers can get excellent deals when signing up tell me about your current promotions or., listen to their accounts not just by shaving off TV packages them for much... Company worker myself, spectrum retention phone number read through to what pertained to me and it only took about..., the company you retentions & quot ; according to Snowypotato you youre experiencing pertained to and. For entry level plan in some areas on your may 2017 internet.... I apologize for the retention or Spectrum of internet Management is a look at a few of our favorite for. It to you it sounds great when it is real life it is all.! Center company worker myself, I know a thing or two about Spectrums...