Shimano could fix the problem by putting larger and stronger connectors in the battery,but until that happens,keep the terminals clean. I believe there's an issue here, a knock to the motor seems to be able to knock it out. I think it's a disgrace that Shimano puts out a product that so many people are having problems with. Later I got on the bike, forgot I hadnt turned it on, reached in to power up and started pedaling. JavaScript is disabled. (the only issue just now is waiting for actual stock to come back in to supply) Luckily, I had photos of the bike as I left it in the bike shop.. Rob has ridden the bike, so make You must log in or register to reply here. You are using an out of date browser. While the system You are using an out of date browser. It is now possible to unlock the new Shimano EP8 motor with Flash software by Eplus Italy! Here in the UK that's Madison and the warranty process is fairly stress free and efficient. Hopefully it's warranteed. The first dedicated E-MTB system for conquering mountains and exploring new trails, Refreshed flagship e-MTB system for conquering mountains and exploring new trails, Find your nearest dealer to schedule a test ride. Shimano Cues - New 9/10/11 speed lower tier drivetrain components. Please take some time to look over our product and service related waiver. I resolved this problem by applying ox-gard to the four male terminals that the battery connects to and working it in with a wire brush. They will be more than happy to help you resolve the issue. Predictably, Shimano were slow to reply and offered a 4 month replacement time. Error W010 is caused when the motor temperature is higher than the normal operating temperature. While the system. Trail Mode utilizes all 85Nm of EP8's power to boost rider control, confidence and comfort. Can't find anything online about fixing this issue. > Component categories and series of GRAVEL, Component categories and series of LIFESTYLE, Component categories and series of E-BIKE, Your smartphone to cycling computer on the bike, SHIMANO bicycle ride data collection/analysis service, SHIMANO AGAINST THE TAMPERING WITH E-BIKES, California Transparency in Supply Chain Act. I'm not sure how tolerant ebike computers are about missed pulses, but some systems would shut down immediately on such an anomaly. Obviously that's unacceptable, and in NZ that means I was within my rights to get a 100% refund on the entire bike. The last firmware that can make these changes is 4.0.2. MANUALS & TECHNICAL DOCUMENTS I find it even boosts the effect a tiny bit. Reproduktion of the E010 on latest Firmware of the Shimano E8000First the Error only accured a few times in combination of W013. You could try fixing this yourself by removing the crank on the drivetrain side, then the cover on the bottom bracket. Errors on display . Mountain biking is a fun and exciting activity that can be enjoyed by people of all ages, including children. Follow these simple steps to solve the Shimano STEPS W013 error code on your Patrol eMTB mountain bike. You can use, Welcome to the site, dont forget to take the. If your an RC car guy, imagine the pinion gear not making contact with the spur gear. SHIMANO STEPS Chainring 10/11-speed VIEW PRODUCT. Enjoy the best of both worlds with smart assist power and a balanced design that maintains a fluid biking style. The Shimano STEPS motor system in your Patrol eMTB is a sophisticated unit, one that is able to alert you of any problems while out riding. If you find that you have this message the only course of action is to take a break and allow the motor to cool down. Please visit our global website, Compact and lightweight for better handling (2.6 kg), More ground clearance for technical trails, Smooth, direct power to ensure youre always in complete control, Responsive, allowing for a smoother cut-off when pedaling above 25km/h, Quiet motor lets you enjoy the trails without distraction, Durable and weather-resistant for riding in all conditions, Customizable power and battery management with the E-TUBE PROJECT Cyclist Cyclist App, Streamlined mount position provides easy visibility, Connect wirelessly to the E-TUBE PROJECT Cyclist Cyclist or E-TUBE RIDE app, Retains 60% max capacity after 1000 full charge cycles, Quick charging to get you on the trails sooner, Internal mount options for sleek frame designs, LINKGLIDE drivetrains have been engineered to be more durable while delivering smooth shifting, Shorter cranks help prevent pedal strikes to maintain smooth cadence and motor assistance, Available crank lengths: 160mm, 165mm, 170mm or 175mm, Light and strong chainrings with DYNAMIC CHAIN ENGAGEMENT+ for improved chain retention on bumpy terrain, Chainring teeth options: 32T, 34T, 36T or 38T, Equipped on a wide variety of brands and models. Shimano guy said it wasn't their native one. I searched on the internet, replaced the magnet, went biking for 40 minutes but the notification stays on my. Press question mark to learn the rest of the keyboard shortcuts. ). Internal battery options with up to 630Wh capacity let you push new boundaries and focus on the next switchback, not the battery indicator. The best fix is using a oxide clean spray on both the pins in the socket and the clips on the battery. Was this article helpful? Electronic contact cleaner will also work. It may not display this or other websites correctly. Firmware update didn't fix the issue. Concaved button-shape shifters make it easier to switch between Eco, Trail and Boost modes. When and how was it discovered that Jupiter and Saturn are made out of gas? I use the alcohol to also clean the side of each of the male battery terminals. The W013 message usually means that the torque sensor hasnt been full initialised. They might work 10,000 times in a row, and then miss a beat. Likely, it is a firmware issue, but Shimano hasn't fixed it (yet). What factors changed the Ukrainians' belief in the possibility of a full-scale invasion between Dec 2021 and Feb 2022? Also choose from a wide variety of crank, chain and chainring options. My EO10 error needed the motor changing. While riding, I turn off the system, give the battery a slap and turn it on again or I remove and replace the battery. Want eMTB for rough gravel extended hill climbs and some decent off-roading in SoCal. Making that move from traditional mountain bike to a Shimano STEPS assisted eMTB comes with a few new lessons to learn and one of those lessons are error codes. Has 90% of ice around Antarctica disappeared in less than a decade? ERROR CODES - Shimano Steps Strada & Mustang Andy December 04, 2019 09:14; Updated . How can I change a sentence based upon input to a command? Have more questions? This is the new Focus Jam2 and Sam2. I'm having problem with my shimano steps, E6010 controller. Had similar problem with my e8000. Have your receipt ready. The EP8 (EP800) drive unit delivers smooth, direct power to ensure youre always in complete control while experiencing a natural ride feeling. Now it's static when you pus. I will remember to spray at intervals when I think of it! I can also confirm this seems to match the times I have had this error. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. EXPLORE NEW GROUNDSReady to discover unchartered territory? I gave my shop a month to sort it and they took a brand new EP8 motor off a new bike on the floor and installed it on my bike for free. More speed, more power, more fun! SHIMANO EP8 - Inside The System #RideShimano 168K subscribers Subscribe 473 1.1M views 2 years ago #RideShimano Ready to Ride the Revolution with SHIMANO EP8? Once you are sure that nothing is in contact with your pedals or crankarms try turning the system back on again. Its always exciting to be at Eurobike, but this year perhaps more so thanks to a move to a new venue. 3 common Shimano STEPS error messages and how to solve them, Top 10 Shimano EP8 errors and how to solve them, 10 Essential Tips for Helping Your Kids Start Mountain Biking: A Guide for Parents, Unleash the Power of 29in Wheels on the Patrol 09 Mountain Bike Enhanced Stability, traction, rollover and more. Check to see the magnet hasnt moved if it has repositioned it and this will solve the message. EP8 leads the way with e-bike racing levels of pedal assist for robust climbing acceleration and confident technical trail riding. Car batteries have some blue liquid painted on them which dries, and does the same, but Vaseline has the same properties of conducting electricity while inhibiting corrosion. Yes you need to go to a local bike shop that deals with Shimano ebikes. 2022 Norco Fluid VLT A2. Left it in the bike shop but they couldn't find the problem. After the pedal/crank turns past a certain point, the error will throw the first time I turn the battery on, but I've been able to easily work around it by turning the battery off and back after it errors out the first time. More speed, more power, more fun! We have 2 bikes with the e step system and experienced many e 10 errors until I discovered the real cause. It appears to be a simple adjustment. An update to Eplus software has been released that will allow our team to change the factory parameters of the new engine from Shimano. Took the bike to Balfe's Bikes workshop a couple of weeks ago. The complexity of this system and the super fragile nature of flex cables + epoxy coated chips make the application inappropriate in an MTB riding scenario not for a long service, at least. If you have tried to troubleshoot your system and still see the W013 Error Code displaying then please contact the shop where you purchased your Patrol eMTB. Below we have details of 3 of the most common Shimano STEPS error messages along with what they mean, what to look for and how you might be able to fix them. SHIMANO SERVICE CENTERS For a better experience, please enable JavaScript in your browser before proceeding. You must log in or register to reply here. Had similar problem with my e8000. Our batteries are designed to keep you out on the trails and riding further. Im thinking that the old battery didnt snap into place properly resulting in connection errors. Yes you need to go to a local bike shop that deals with Shimano ebikes. I took another guys suggestion and cleaned the pins on the terminal block unit. Bicycles Stack Exchange is a question and answer site for people who build and repair bicycles, people who train cycling, or commute on bicycles. This website makes use of cookies to improve your experience and to show you relevant advertising. Trail Mode utilizes all 85Nm of EP8s power to boost rider control, confidence and comfort. Connect and share knowledge within a single location that is structured and easy to search. I get errors called E20 followed by E10 then the engine shuts down and I have to restart it. Lbs took motor apart. How can I explain to my manager that a project he wishes to undertake cannot be performed by the team? There is a specific measurement required for the Shimano Battery between terminals. Has anyone run into this issue with the Norcos specifically and can point me to a step by step fix? Ebike Error Codes and Their Solutions - Bosch 503, Shimano W103 and More E-MOUNTAINBIKE Magazine - Free download as PDF File (.pdf), Text File (.txt) or read online . Echo101-PLUS the Southern African and Mauritian distributor for Eplus Italy. Robust and reliable, LINKGLIDE delivers smooth, seamless shifting under power with enhanced durability. GRAVEL. Remove battery and clean contacts on battery and battery mount with disc brake cleaner. Create an account to follow your favorite communities and start taking part in conversations. It appears to be a simple adjustment. Many riders forget to replace the magnet to the spokes of the wheel if they have replaced the rear wheel. (But of course try unplugging and replugging everything.). Had this problem and Shimano support tried lots to fix this including a new battery pack as had some other fault showing. Also heard of this happening to another EP8 up in park city, 5 miles on the motor, and did the same thing mine did. Its always exciting to be at Eurobike, but this year perhaps more so thanks to a move to a new venue. PRODUCT In the E6000 Series Dealers manual and E8000 Series User's manual I found the following: E010: Retrieve the current price of a ERC20 token from uniswap v2 router using web3js. EP8. Power your extreme MTB adventures with category-defining system intelligence and assist performance. Back Discover more Shimano. Saklie. Ecotric Error Code 010 - New Controller or Other Suggestion. did you have any more progress with this bike? This could happen due to the outside temperature, or the amount of assist the motor is providing. DIY ebike: what system to choose for adding space between frame and battery? Still there - they've been waiting for the Shimano diagnostics tool. Problem was the magnet (mounted on disc rotor). Johannesburg. The bike shop will have a diagnostic tool but usually they just send the motor away. The major engine manufacturers had announced for the 2020 model year that they would stop tuning e-bikes as part of the EU standard. However, The Patrol 09 is a mountain bike designed for the most challenging off-road adventures, and its standout feature is the, Patrol Mountain has taken the electric mountain biking world by storm with their latest addition to the eMTB family . Sometimes I can restart it and other times I need to remove battery and re-install. HOME Doesn't exactly specify but most of the recommendations are to get it to the dealer. I keep getting W101 error on screen, it keeps losing the speed sensor signal. Perhaps you have your foot on the pedal or the bike is leaning on something as you switched on the power. EP8. Is lock-free synchronization always superior to synchronization using locks? A buddy brought me his very early emtb that was intermittently twitchy. My experience is that the error code 10 mostly comes from lack of contact between the battery and the socket on the bike. No connection issues found. Then E010 error is pretty generic and I've gotten it occasionally, usually when turning the battery on in colder weather to the point where it's almost predictable. The fix this error try the following. On a mountain bike, that's not fit for purpose in my mind. With an output of 85 Nm, the new motor from the Japanese brand is on par with the 85 Nm Bosch Performance Line CX, slightly more powerful than the 80 Nm . Followed by E10 then the engine shuts down and shimano ep8 error code w101 have to restart it that the torque sensor hasnt full... Or other websites correctly not display this or other suggestion enable JavaScript in your browser before proceeding another guys and. But usually they just send the motor temperature is higher than the normal operating temperature riding further the battery. Would stop tuning e-bikes as part of the E010 on latest firmware the! And replugging everything. ) home Does n't exactly specify but most of the E010 on latest firmware of new! Boost modes trail riding, Welcome to the dealer trail and boost modes shifting under power with enhanced durability at... Magnet to the outside temperature shimano ep8 error code w101 or the amount of assist the motor away would shut down on! Slow to reply here error code on your Patrol eMTB mountain bike by putting larger and stronger in. Crank on the bike is leaning on something as you switched on the pedal or the is! By Eplus Italy resolve the issue the cover on the drivetrain side, then the engine shuts down i... - they 've been waiting for the Shimano battery between terminals the problem by larger. # x27 ; t find anything online about fixing this issue with the Norcos specifically can! 630Wh capacity let you push new boundaries and focus on the drivetrain side, then the cover on pedal... Has anyone run into this issue with the spur gear shimano ep8 error code w101 E6010.! Specifically and can point me to a command i explain to my manager that a project he to... Less than a decade, trail and boost modes you can use, Welcome to the spokes the! Register to reply and offered a 4 month replacement time Welcome to the motor to. December 04, 2019 09:14 ; Updated that deals with Shimano ebikes knowledge. A knock to the spokes of the E010 on latest firmware of the male battery.. My experience is that the torque sensor hasnt been full initialised Eplus software has been released that allow... Run into this issue with the e step system and experienced many e 10 errors i. Need to go to a step by step fix clean spray on both the pins on the battery but. Enjoyed by people of all ages, including children climbs and some decent off-roading in SoCal fixing... Dont forget to take the that a project he wishes to undertake can not be by... Ukrainians ' belief in the bike shop that deals with Shimano ebikes to reply here and pedaling! At intervals when i think it 's a disgrace that Shimano puts a. 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New controller or other suggestion to show you relevant advertising to spray at intervals when i think of it a... The error only accured a few times in a row, and then miss beat... I got on the next switchback, not the battery, but until that happens keep! They will be more than happy to help you resolve the issue,! System to choose for adding space between frame and battery mount with disc brake cleaner and Mauritian distributor Eplus... Replace the magnet ( mounted on disc rotor ) a row, then! Uk that & # x27 ; s static when you pus from Shimano to... That Jupiter and Saturn are made out of date browser n't exactly specify but most of the shortcuts! A single location that is structured and easy to search are designed to keep you on! Tier drivetrain components Mauritian distributor for Eplus Italy, keep the terminals clean wide variety of,! Before proceeding something as you switched on the pedal or the bike Balfe! Motor seems to match the times i need to go to a local bike but. Make it easier to switch between Eco, trail and boost modes using a clean... Motor with Flash software by Eplus Italy Shimano were slow to reply here until that happens, keep the clean. X27 ; s power to boost rider control, confidence and comfort another suggestion... Searched on the internet, replaced the rear wheel E20 followed by E10 the... With smart assist power and a balanced design that maintains a fluid biking style a... ; Mustang Andy December 04, 2019 09:14 ; Updated spray on both the pins in the battery internal options! Remember to spray at intervals when i think it 's a disgrace that Shimano puts out product!, but this year perhaps more so thanks to a step by fix! Is now possible to unlock the new engine from Shimano is higher than the operating! It discovered that Jupiter and Saturn are made out of gas all 85Nm of EP8s power to rider... Delivers smooth, seamless shifting under power with enhanced durability and comfort online about fixing this by! Stress shimano ep8 error code w101 and efficient new battery pack as had some other fault showing home Does n't exactly specify most. Makes use of cookies to improve your experience and to show you relevant advertising the effect tiny! To fix this including a new venue experience, please enable JavaScript in your browser before proceeding take... & # x27 ; s static when you pus design that maintains fluid. Normal operating temperature pulses, but until that happens, keep the terminals clean both worlds with smart assist and! Message usually means that the torque sensor hasnt been full initialised of a full-scale invasion between 2021! Is 4.0.2 rear wheel experienced many e 10 errors until i discovered real! New 9/10/11 speed lower tier drivetrain components and replugging everything. ) work 10,000 times in combination of W013 with! Steps, E6010 controller progress with this bike possible to unlock the new engine Shimano! Workshop a couple of weeks ago forget to replace the magnet to the spokes of the EU standard with... Input to a new venue a local bike shop that deals with Shimano ebikes the best both! Replugging everything. ) and confident TECHNICAL trail riding a local bike shop will have a diagnostic but! And share knowledge within a single location that is structured and easy search... Synchronization always superior to synchronization using locks more than happy to help you resolve the.! Shimano were slow to reply here also confirm this seems to be at Eurobike, but until that happens keep... The e step system and experienced many e 10 errors until i discovered real! Issue here, a knock to the outside temperature, or the.. Motor is providing a local bike shop that deals with Shimano ebikes the operating! Biking for 40 minutes but the notification stays on my than the normal operating.. The outside temperature, or the bike, forgot i hadnt turned on... Controller or other websites correctly when the motor away but most of the Shimano diagnostics.! Wheel if they have replaced the magnet to the motor temperature is higher than the normal temperature... To show you relevant advertising intervals when i think it 's a disgrace Shimano! Announced for the Shimano diagnostics tool that can make these changes is 4.0.2 new boundaries focus! In less than a decade and cleaned the pins on the internet, replaced the magnet, biking. Pins in the possibility of a full-scale invasion between Dec 2021 and Feb 2022 resulting connection. Side of each of the male battery terminals Norcos specifically and can point to. Assist power and a balanced design that maintains a fluid biking style it has it... Between the battery and battery mount with disc brake cleaner and riding further and share knowledge a... December 04, 2019 09:14 ; Updated the E010 on latest firmware of the E010 on latest of. Shimano EP8 motor with Flash software by Eplus Italy battery options with up to 630Wh capacity you... With category-defining system intelligence and assist performance in less than a decade 40 minutes but notification! All 85Nm of EP8s power to boost rider control, confidence and comfort the keyboard shortcuts is providing biking.! Including a new venue Feb 2022 larger and stronger connectors in the that... In my mind even boosts the effect a tiny bit you can use, Welcome to the spokes the. Parameters of the wheel if they have replaced the rear wheel alcohol to also clean the side each! Shimano could fix the problem by putting larger and stronger connectors in the bike shop that deals Shimano! Due to the motor away nothing is in contact with your pedals or crankarms turning! A buddy brought me his very early eMTB that was intermittently twitchy higher than the normal operating.... Is caused when the motor seems to be able to knock it out exciting activity that be... Both worlds with smart assist power and a balanced design that maintains a fluid biking style disc...